Napoli Kia

Terrible experience even after 3 years of knowing them. I have bought my first car with the same general manager and sales person when it was Kia of Milford.. Went in to possibly see what they offer me or b I have bought my first car with the same general manager and sales person when it was Kia of Milford.. Went in to possibly see what they offer me or beat the unbeatable deal from another dealership. They matched the deal, which i was fine with since I bought my first car here and know them from previous purchase. They voiced and emailed me that the car will be at the dealership and be ready for pick up and delivery which to find out, it won't happen on that day that i was getting ready to go pick up the car, I have in writing on email that asked I can get my deposit back if the car isn't here on saturday(5/19/2018), which he said yes to Yesterday (5/18/2018). and now they refuse to return my deposit and also wants me to sign the paperwork when I haven't even seen my car. Funny how they want me to sign papers when the car isn't even in sight or have a thorough inspection by the buyer.. I have lost all the faith and trust in this dealership.. and people. More

Great Experiance !!! Needed another car, Art made this one of the easiest buying experience. I knew what I was looking for so Art jut confirmed my opinion. He is knowl Needed another car, Art made this one of the easiest buying experience. I knew what I was looking for so Art jut confirmed my opinion. He is knowledgeable, friendly and was more than willing to answer al my questions. More

Very Helpful! Wasn't sure I would be able to get financing. Dave was awesome, found a car for me in my price range and it was my first choice! Everyone was super Wasn't sure I would be able to get financing. Dave was awesome, found a car for me in my price range and it was my first choice! Everyone was super friendly, the cars and the building is immaculate. Would definitely recommend. More

Went home happy! This girl had no credit but a hope and a promise and walked out of Napoli KIA with nothing less than a new car! Thank you Art still in shock! #verycle This girl had no credit but a hope and a promise and walked out of Napoli KIA with nothing less than a new car! Thank you Art still in shock! #veryclean #verynew #veryhappy #proudnewKIAowner THANK YOU THANK YOU THANK YOU More

Great experience I went In to make my first car purchase ever. I worked With JIM who made my experience painless and stress free. I told Him what I needed And wanted a I went In to make my first car purchase ever. I worked With JIM who made my experience painless and stress free. I told Him what I needed And wanted and he made it happen. He was very kind to my daughter who was with me and was very easy going through the entire process. He made me feel comfortable about my decision and I didnt Feel pressured into anything. I got Exactly what I wanted And couldn’t be happier ! More

2018 Kia Sportage Dave Dimatteo is a very friendly & helpful salesmen and knew the vehicle very well. He was very helpful finding out what cost and payment I needed to Dave Dimatteo is a very friendly & helpful salesmen and knew the vehicle very well. He was very helpful finding out what cost and payment I needed to be at to buy the car. More

Scam! I paid 10k for a car that lasted 7 whole days off the lot. I wasn’t told there was no warranty on the car until I was in a room with the manager being I paid 10k for a car that lasted 7 whole days off the lot. I wasn’t told there was no warranty on the car until I was in a room with the manager being pressured to sign the paperwork, with no invitation to discuss this new info in private. Now I am the proud owner of a car with dry rotted tires and a misfiring engine. Thanks napoli!!!!! More

Easiest car i ever bought! This is the second time I purchased a car through Stan Loan. I was pleased to see he was still at Napoli, since it had been a while. I like him becaus This is the second time I purchased a car through Stan Loan. I was pleased to see he was still at Napoli, since it had been a while. I like him because he is not pushy, listens to your requests, doesn't try to sell you something you can't afford, and I believe gets you the best deal he can. We will be back, and will pass this information on to others in need of a car. THANK YOU STAN and NAPOLI Everyone there was friendly and helpful. More

Don't get ripped off like I did! The buying experience was OK, but subsequent service/ customer service was terrible! I bought a used Suzuki SX4- 2008- just a little too old to invoke The buying experience was OK, but subsequent service/ customer service was terrible! I bought a used Suzuki SX4- 2008- just a little too old to invoke the lemon law. Check engine light went on the day after I brought it home- it needed a new catalytic converter- conveniently NOT covered by the extended warranty I paid for. Took them 2 months just to get the part. Then 7 days for a one day job! Took it home & next day it wouldn't start- they'd neglected to connect the battery cable properly- it literally fell off after I'd driven from CT to JFK airport! Then the car developed a vibration & Harley-like growl- turns out they had not properly tightened the bolt holding the catalytic converter to the car- or, in their words, "the bolt worked itself loose." All that & they had the nerve to charge me for the replacement of the catalytic converter! Even though I've paid for a service contract & have a year of free oil changes coming to me, there's no way I'll ever bring my car to that shop again- it's not worth the time, money, and the aggravation of being blown off day after day, not to mention the dangerous ineptitude of the mechanics. Be smart- take your business elsewhere! More

Worst Customer Service Ever! Worst customer service ever!!!! If I can rate them a zero I certainly would. Purchased a new car 3 weeks ago and I'm still waiting to get my paperwork Worst customer service ever!!!! If I can rate them a zero I certainly would. Purchased a new car 3 weeks ago and I'm still waiting to get my paperwork. I have called several times and no one has returned my phone calls. The poor receptionist knows my voice, since I've called so many times. My sales guy was very unprofessional. I chose one car and I couldn't get approved for that one, so he took it upon himself to give me a complete different vin number for me to get insurance quotes. Communication is the key, tell me I didn't get approved then allow me to pick out another car that I will get approved. Don't just decided for me. DO NOT use Bryan Trimble as your sales guy. I work with people everyday and customer service is very important. I even left a message for the manager and still haven't received a call back smh. Between my cousins and I they sold 3 cars in the past month unfortunately now since the sale is over so is the customer service. None of us have gotten our paperwork that we signed. Where's the customer copies??? More