Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.4
2,098 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
Contact Dealership

241 Boston Post Rd

Milford, CT

06460

Directions

By Type

Showing 2,098 reviews

October 08, 2021

Awful customer service. They were supposed to buff out all of the scratches before I picked up my car that I bought from then and left so many marks. The salesman told me It would only take a day or two t More

by bangoj15
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Napoli Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

October 06, 2021

My sales guy Dave was very nice snd knew his cars. Bad experience when speaking to finance guy - gave me miscommunication about taking extra coverage, felt lied to snd couldn’t justify his answer to me ha More

by Benji
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Dimatteo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
Salvatore Liuzzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice - Finance guy - I give 1 star
Report | Print
Oct 23, 2021 -

Napoli Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

October 06, 2021

The people and the service was top notch I loving bringing my car there. M More

by TERRANCE.GRANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Napoli Kia responded

Thank you so much, Terrance, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

October 06, 2021

Staff is very friendly always make me feel welcome and I enjoy the waiting room it’s nice and clean. More

by karenbrandonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Napoli Kia responded

Thank you, Karen, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

October 06, 2021

Frank never responded Jenn was awesome She called each Frank never responded Jenn was awesome She called each day to keep me updated Thanks More

by SALEMMEDEIDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Napoli Kia responded

Thank you for taking the time to share your experience. We appreciate your business. If you would like to further discuss your visit, feel free to contact me us your convenience. Scott Haverl General Manager

October 05, 2021

So kind and accommodating. They work super hard to get you what you need in a way that works for you and I’ll be a lifelong customer. More

by asharawest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Napoli Kia responded

Ashara, We are very happy to hear Ira provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

October 04, 2021

Everyone at this dealership is amazing. Its a pleasure to see everyone every time I go there to get my car serviced. Friendly, quick and detailed. More

by Mike D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank from service team
Report | Print
Oct 05, 2021 -

Napoli Kia responded

Mike, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

October 02, 2021

I love the customer attention and they kept me informed about a little delay working on my car. More

by LUZ7858
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

October 01, 2021

My experience at Napoli and the Niro I bought have been uniformly positive, A delightful experience from purchase to the 5K mark! More

by Fobbio
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2021 -

Napoli Kia responded

Here at Napoli Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Haverl General Manager

September 30, 2021

Frank was fantastic. He answered all of my questions and then some. I would refer him to all Kia owners. More

by jlsvenditto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Oct 01, 2021 -

Napoli Kia responded

We are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

1
...
159
160
161
...
210