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Napoli Indoor Kia - Service Center

Milford, CT

4.5
1,101 Reviews

1,101 Reviews of Napoli Indoor Kia - Service Center

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February 07, 2021

Our service department rep Frank was extremely helpful as usual. We trust him and for us that’s a huge reason why we take our car to Napoli Kia. He’s very conscientious about going over all the details of More

by MARCPOMPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank - service department
February 06, 2021

Jennifer is really great. I am glad to have a representative at Kia whose expertise I can trust. She gives wonderful customer service and she is a really nice person to interact with. More

by LAURENJ31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

Great service with great staff they know what they are doing, and make everyone feel comfortable and happy from the moment you get there. I would definitely recommend Napoli kia to anyone. Especially Mike More

by ERROLMOXAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

Great and easy to work with. Easy to make appointments and always get you in when you have a need. Very clean. Thank you for all the help! More

by MCCARTHYP1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

This is the best dealership that I ever been to as far as feeling very safe during a pandemic. Frank and Jen are the best! More

by rockgirl67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Cerbone
February 05, 2021

The service need was taken care of efficiently and in a timely manner. I expected to have to leave the vehicle overnight, but that was not necessary. Frank did the magic! The diagnostic is of course h More

by STEPHANIEFIANS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
February 04, 2021

Good 1 2 3 4 5 6 7 8 9 1011 12 1 3 1 4 1 5 1 6 1 7 18 19 1 More

by seth.nere18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didnt work with those people
February 04, 2021

The work is always done correctly and quickly. Virus protocols are in place and followed with a clean and welcoming lounge while you wait for your vehicle. More

by tbam215622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

tbam215622 responded

6/14/21--I brought my car in for scheduled maintainance which was performed quickly and courteously. Always a pleasure to be here.

February 04, 2021

The staff is very friendly the only thing wrong is I didn’t receive any paperwork on what they did I like to keep track More

by CCULLEN8061
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2021

I always feel very comfortable at this dealership. I have complete faith in my service advisor to keep me apprised as to what needs to be done to keep my vehicle in tiptop running condition. There are never More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
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