Napoli Indoor Kia - Service Center

Good communication, quick service of vehicle and dealership employees very pleasant Service is easy to schedule and at a time convenient for me. dealership employees very pleasant Service is easy to schedule and at a time convenient for me. More

Great experience at Napoli Kia for my first service. Friendly & accommodating. Nice, big waiting area with TV and coffee made waiting very comfortable. Friendly & accommodating. Nice, big waiting area with TV and coffee made waiting very comfortable. More

I was very pleased with the buying experience. Napoli stands behind their cars and did what they said they would do for us. Staff was very nice to deal with. Napoli stands behind their cars and did what they said they would do for us. Staff was very nice to deal with. More

I have never been happier with dealership I’ve been to. The service dept excellent and kind. They do a excellent job. The service dept excellent and kind. They do a excellent job. More

Good quality work and service manager Melissa explains everything to you so you can decide if you want to make the repair everything to you so you can decide if you want to make the repair More

Smooth as usual, fast. Courteous staff. Peter was very helpful. Oil change, tire rotation, recall, and anti-theft software installation, I did not receive the standard red Courteous staff. Peter was very helpful. Oil change, tire rotation, recall, and anti-theft software installation, I did not receive the standard red Kia anti-theft software installation window stickers. Replied to service text to inquire about. More

I am extremely dissatisfied and frustrated with my recent experience at Napoli Kia Milford. I brought my 2015 Kia Sportage in for service due to an engine issue, and the entire ordeal has been nothing short experience at Napoli Kia Milford. I brought my 2015 Kia Sportage in for service due to an engine issue, and the entire ordeal has been nothing short of a nightmare. I had scheduled my appointment for 09/01/2023, but the service center held onto my car until 09/15/2023 without providing any updates or resolution. It was very difficult for me to get a hold of them during phone calls they placed me on holds and don't even care to call back. To make matters worse, after two weeks of waiting, they informed me that they wouldn't honor the engine-related recall, leaving me with no choice but to pay $212.69 for the diagnostic fee. When I decided to retrieve my vehicle, I had to incur an additional cost of $180.18 for a tow truck. What's even more infuriating is the state in which I received my car. Several essential parts were missing, and it was clear they hadn't put my vehicle back together properly. Spark plugs were removed, and the air intake was missing, completely disrupting the functionality of my car. I trusted Napoli Kia Service Center to take care of my vehicle, and instead, they not only refused to address the recall issue but also returned my car in a completely unacceptable condition. This experience has caused me immense stress and inconvenience, and I cannot, in good conscience, recommend this service center to anyone. If you are reading this I do not want to do business with you. All I ask is refund what I paid to you and cover up my towing expenses. It has been a horrible experience with Napoli Kia Milford. More

This is the best dealership we have ever experienced in our 15 years driving. Thank you our 15 years driving. Thank you More

My car was vandalized and almost stolen. I brought the car to Napoli to have it repaired. It took a month for me to get my car back, only to realize that the computer technology doesn’t wo I brought the car to Napoli to have it repaired. It took a month for me to get my car back, only to realize that the computer technology doesn’t work the way that it should. Usually, I am happy with their service. This is not the case in this instance. Are they understaffed, are there too few parts due to the alarming rates that Kias and Hyundais are being vandalized and stolen; or is it that they just don’t care? Something isn’t right and I’m upset about it. More

My response keeps getting DELETED! Horrible experience without car after tow 1.5 months. No calls from them I had to call them. Finally looked at it 28 days on repair lot. Could not f Horrible experience without car after tow 1.5 months. No calls from them I had to call them. Finally looked at it 28 days on repair lot. Could not find what was wrong AAA tow to local mechanic then Geico tow due to engine not working. Kia corporate told us to pick it up and get second opinion. Major problems accelerating asked Napoli to take it on highway according to mileage they lied as they did not! More