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Nelson Mazda Murfreesboro

Murfreesboro, TN

Overview
Employees
Reviews
Vehicles
4.8
1,235 Reviews
We'll make a believer out of you!
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1214 Fortress Blvd

Murfreesboro, TN

37128

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Showing 1,235 reviews

January 03, 2022

Had a great experience! They worked with us despite multiple difficulties on our end. Johnny was awesome. More

by aidandkeels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Nelson Mazda Murfreesboro responded

Aidan, Thank you for sharing your experience with us! We're happy to hear it went well working with Johnny and hope you enjoy your new vehicle. We truly appreciate your feedback!

Helpful
December 23, 2021

I never thought I would say this about buying w car but this was a pleasant experience. It was a meticulously clean environment, they were extremely nice people, they fully utilized modern technology, the More

by pastorboyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Nelson Mazda Murfreesboro responded

Hello Pastor Boyd, Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad Johnny was able to help, and we hope to see you again!

Helpful
December 10, 2021

We appreciate Nelson Mazada and especially Johnny! He was so patient and helpful and not aggressive with helping us find our perfect vehicle. It’s nice to feel safe and excited in this new to us vehicle! More

by Autumnafowler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk receptionist
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Dec 10, 2021 -

Nelson Mazda Murfreesboro responded

Autumn, Thank you so much for your excellent review! We are so glad that Johnny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

Helpful
December 09, 2021

The service at Nelson Mazda Murfreesboro has always been excellent and the employees are professional and accommodating. I trust the dealership with their service and will keep returning for my car's mainte More

by luzm321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonny Stevens
Report | Print
Dec 10, 2021 -

Nelson Mazda Murfreesboro responded

Thank you! Lonny and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

Helpful
December 08, 2021

I’ve been trying to get a hold of parts since 12/6 and it’s now 12/8 about parts that I’ve ordered but every single time I called no one answers and it sends me to voicemail. I’ve left a few messages to c More

by Eddie Salas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Parts department
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Dec 22, 2021 -

Nelson Mazda Murfreesboro responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Helpful
December 04, 2021

Friendly, fast, not a single complaint in almost two years. KEEP UP THE GOOD WORK! More

by christopher.fuqua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Burton
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Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Christopher, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
December 03, 2021

Everyone at the Nelson Mazda Dealership in Murfreesboro is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help More

by Emanuel Tramontano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Leming, Michael Burton, Mikayla Gronback
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Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Emanuel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
December 03, 2021

Great experience. Alyssa McDonald was a great person to buy a car from. Thanks again. More

by toritoo97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eron Hatchett, Joseph Leming, Alyssa McDonald
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Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Congratulations on your new vehicle! We are so glad that Alyssa had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Helpful
December 01, 2021

Sales department sucks. So far service people are good. Still don’t have payment book More

by akuncaged
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Leming, Cristian Dorantes
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Dec 15, 2021 -

Nelson Mazda Murfreesboro responded

We are sorry your experience was not up to our high standards that we expect our guests to receive. I am sorry we have not been able to connect to get things turned around for you yet. Please reach out to me at your convenience to 615-473-0386. I would love the opportunity to speak with you and find a resolution.

Helpful
December 01, 2021

Very good experience. Thorough communication and timely service. The video overview of the cars condition removes any mystery. More

by YOUNGMANMARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Report | Print
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

Helpful
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