New Century Honda

I’ll be honest. My salesperson Drew was very pleasant to deal with and actually made the car leasing experience during COVID seamless and pleasant. However, there was a slight communication error on includi deal with and actually made the car leasing experience during COVID seamless and pleasant. However, there was a slight communication error on including all weather mats in the deal. I believe Drew tried his best in good faith to make good on our previous deal, which was documented in text messages. However, could not make it happen and i had to speak to general manager, Lennie Roman. Lennie’s desire to emphasize the car salesmen pitch of “you got the best deal” rather than acknowledging and accepting there was a communication error and in good faith honor the deal of including all weather mats with the car ultimately left a sour taste with him and the dealership. Especially, since this is a discussion over $150 not $1,500. One would have thought the value would be placed on future relationships, potential customer referrals to their dealership, and the pride of closing deals by honoring your word and acting in good faith. Not the case. Thus, in closing if you choose to purchase from this dealership my recommendation is that you not take possession until everything you’ve negotiated is in writing or handed to you to avoid any similar situations. More

Haybert Davtian was amazing. He was super helpful, kind, and understanding. I felt like he truly had my best interest at heart. I will be back because of Haybert! and understanding. I felt like he truly had my best interest at heart. I will be back because of Haybert! More

Jeff was excellent and very professional. Waiting room safe and comfortable.Test of staff so helpful and accommodating. Thank you all. All Awesome Honda people safe and comfortable.Test of staff so helpful and accommodating. Thank you all. All Awesome Honda people More

Knowledgeable, fast service The mechanic communicated very clearly from the moment I dropped off my car. We walked through a detailed estimate of what work needed to be done, and The mechanic communicated very clearly from the moment I dropped off my car. We walked through a detailed estimate of what work needed to be done, and there were no surprises on the bill when I walked in to pick the car up. My car's running great and I'll be back for future service. More

Friendly and fast serviceVery good priceThis was my Friendly and fast service Very good price This was my second visit, and I am coming back here for third visit for sure I love honda and I love CRV Friendly and fast service Very good price This was my second visit, and I am coming back here for third visit for sure I love honda and I love CRV thank you for your kind service More

Even though I was unaware of having to make an appointment, they were still willing to take me in. Amazing customers service, thank you guys for all that you did. Very much appreciated. appointment, they were still willing to take me in. Amazing customers service, thank you guys for all that you did. Very much appreciated. More

Really good service, fast and friendly staff, I use to take my car to DTLA but didn't like that way they would treat my car, I only wished that they would of offer me, the car wash, but other than that it take my car to DTLA but didn't like that way they would treat my car, I only wished that they would of offer me, the car wash, but other than that it was good. More

Always a pleasure working with victor! He is very attentive to finding what we I am looking for as a consumer. Very recommended to anyone that is looking for a purchase. attentive to finding what we I am looking for as a consumer. Very recommended to anyone that is looking for a purchase. More

My car stayed overnight in this dealership. The guy said I will get a call when my car is ready for pickup. I brought my car Friday and I called Saturday at about 140pm and asked about my car. They could I will get a call when my car is ready for pickup. I brought my car Friday and I called Saturday at about 140pm and asked about my car. They couldn't even locate my car at the first time. Then the guy asked my phone number. He said my car was ready. So I asked him why didn't he call me.. Did not get any answer from him.. So I went there to pick it up. Another issue was I brought my car for a service and repair which I got an appointment. Then the guy says they were busy. Asked me if I can bring my car the next day. Why did they give me an appointment? Eventually the guy let me leave my car that same day. Overall I got a good service. I got a free car wash and engine was cleaned to detect the engine leak i was getting. I wasn't happy for not being called and secondly my appointment was about to be not honored. More

Narbeh was super friendly and easy to work with. We felt no pressure from him or his team. We are completely satisfied with our hatchback! Thanks guys!!! no pressure from him or his team. We are completely satisfied with our hatchback! Thanks guys!!! More