Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Newton Nissan
Gallatin, TN
11,671 Reviews
Change Your Experience™
Our Gallatin, TN new and used car dealership was built on the principles of honesty, integrity and teamwork, and that shows up in everything that we do. Established in 2009, Newton Nissan has sought to live out those driving core values 100% of the time, every day. What this leads to is an ability to Change Your Experience™ with us--from the stressful, slow, and pushy-tactics that haunts many car dealerships to the easy, no-hassle experience that Newton Nissan offers to all our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 11,671 reviews
September 07, 2017
WORST experience ever. DO NOT BUY HERE. Beware I just had the worst experience at a car dealer that I’ve ever had before. I drove quite a distance to the dealer. Test drove the car, liked it. Decid I just had the worst experience at a car dealer that I’ve ever had before. I drove quite a distance to the dealer. Test drove the car, liked it. Decided to look at purchasing it. Agreed on a deal with the salesman. He ran the numbers and pulled my credit. We finalized the deal and the terms / rate. After a long delay, the Sales Manager came out and said he got the numbers wrong. He stated that the car would be $1,000 more expensive that the agreed upon deal. When I went to gather my things and leave, he stated that he would make it up to me on the interest rate by lowering it. We had already agreed upon the “best and lowest” interest rate that they could get me, but magically he could lower it now. Taking this a step farther, this isn’t even close to being the same thing. I would lose that money plus some if I paid off the car early. He tried convincing me that this would come out the same dollars and cents wise. We stated we wanted the original deal on the table that we agreed upon. They wouldn’t do it. My wife and I left. The salesman wrote me a text (never called) the next morning while I was at work. I called him back a bit later. He tried apologizing for the “honest mistake” and after a moments, he disclosed that they had sold the car to another customer that morning. I get that holding a car isn’t a good option for a car dealer, and to be clear, I never asked him to, but if I cared about my customers and the experience that I was giving to them, I would have tried to straighten things out first thing that morning. I also would have gone way further than sending a text that stated to “call me when you can”. I can’t help but wonder if they got a higher offer after we agreed upon our deal when they came back with the $1,000 “mistake”. I certainly hope this is not the way that they treat all of their customers. Ultimately, the dealership has made it clear that you don’t care about me or business. The car is just a car; I couldn’t care less that it got away. There are plenty out there. I will never step foot on this car lot again. The salesman was JT Rosenthal and he was fine. The arrogant Sales Manager was Bruce Moss. In an effort to prevent this from happening to anyone else, I am going to let everyone that I possibly can know about my experience as well via any method I can – social media and any dealer rating websites. I have also contacted Nissan, the Gallatin Chamber of Commerce and the BBB. More
by Matt Swallows
Employees Worked With
Bruce Moss, JT Rosenthal
September 01, 2017
Great Kevin valentine was great sales person. He worked with us and got an idea of what we were looking for and found the right car for us. Had a great ov Kevin valentine was great sales person. He worked with us and got an idea of what we were looking for and found the right car for us. Had a great overall experience at the dealership but kevin and his knowledge and kindness is what sealed the deal. Thanks, Toby parham More
by Toby2017
August 31, 2017
Best experience buying/trading a car Brian was so helpful and patient while working out a deal! I would absolutely recommend this dealership and Brian to everyone I know looking for a veh Brian was so helpful and patient while working out a deal! I would absolutely recommend this dealership and Brian to everyone I know looking for a vehicle!!! Hands fown best experience at a dealership! Katy Maxwell More
by Kmax0088
Employees Worked With
Brian Hosier
August 30, 2017
Buying a new Titan Truck Our experience with Newton Nissan was very good except for the finance person we dealt with and he was very arrogant when we informed him we were only Our experience with Newton Nissan was very good except for the finance person we dealt with and he was very arrogant when we informed him we were only financing the minimum not the entire amount. Wanted to know who told us we only had to finance a minimum amount for a total of 3 payments acted like we had just made it up. Really didn't like him at all. More
by Noel & Cynthia Bean
Employees Worked With
Josh Vinkler, JT Rosenthal, Roy McGregor
August 29, 2017
New Armada purchase. Tremendous experience from the time we walked on the lot until delivery. Much better experience than we had when we bought our Infinity from another d Tremendous experience from the time we walked on the lot until delivery. Much better experience than we had when we bought our Infinity from another dealer. Greg Thompson More
by Gthompson
Employees Worked With
Other Employees :
Ben Farmer, Josh Vinkler, Dave Holle, Brian Hosier
August 28, 2017
Excellent customer service This is a no pressure type of establishment with an excellent selection of vehicles. Deals were as advertised and they even went out of their way to This is a no pressure type of establishment with an excellent selection of vehicles. Deals were as advertised and they even went out of their way to get the exact vehicle I wanted. Very friendly staff. Daryl started by asking questions on what I was looking for and wrote everything down. We then went to the computer to find exact matches. After driving both the Titan and Armada, I ended up with the Nissan Armada and I LOVE it! A dealer I would buy from again. David H. More
by dwhanc00
August 28, 2017
very easy to work with and very accomodating! Kevin went above and beyond to help and made the process very smooth! I will be back when I am ready for my next purchase. Kevin went above and beyond to help and made the process very smooth! I will be back when I am ready for my next purchase. More
by 1statebulldog
Employees Worked With
Kevin Mears, Justin George
August 26, 2017
Awesome and Outstanding experience From the moment I exited my car I was greeted by Brian Hosier. He was very friendly and asked me if I needed any help. He asked me questions about wha From the moment I exited my car I was greeted by Brian Hosier. He was very friendly and asked me if I needed any help. He asked me questions about what I was looking for. He listened very attentively and started to show me the type of truck I was looking for. After a few more questions we sat down and he started searching his computer. He found two(2) trucks that I might like. Unfortunately both trucks were sold. That didn't stop him. He searched more trucks then he asked if I would be interested in a used truck. He explained that even know it was a 2017 Frontier it was considered a used truck mileage. To make a long story short he went far beyond helping me find my perfect truck. One other thing working with the gentlemen in the financing department was unbelievable experience. Both Josh and Anthony worked so hard to get me financed. Both these gentlemen did an outstanding job. This dealership did a great job. Thank You so much during my buying experience. You just gained a new and probably a returning customer. More
by dogman
Employees Worked With
Brian Hosier, Anthony Green, Josh Vinkler
August 26, 2017
Wonderful experience! Buying a car was so much easier than I ever expected. Brandon was so helpful with my car buying experience. Everybody there is very nice! Danielle Buying a car was so much easier than I ever expected. Brandon was so helpful with my car buying experience. Everybody there is very nice! Danielle Morphis More
by Dmorphis
Employees Worked With
Alex Davis, Brandon Benderman
August 26, 2017
Terrible dealer One of our friend work at nissan company, I asked them do we have employee discount, They said yes. And the quote they give to us, I also aksed them d One of our friend work at nissan company, I asked them do we have employee discount, They said yes. And the quote they give to us, I also aksed them did you applied the employee discount, they said yes as well. However, when I go to the dealership for picking up the car and sign the paper work, the price detail does not include employee discount, I asked Ben Farmer why there is no discount, they said because emloyee discount is less than what we offer to you right now, In my opinion, they just make up the excuse. So I will not go back there any more, don't trust this dealership anymore. More
by shabi
