Newton Nissan - Service Center

Great costumer service, friendly staff, quick service, great selection of vehicles and the freshly baked cookies just add to the experience! Lindsey in the service department was especially helpful and fa great selection of vehicles and the freshly baked cookies just add to the experience! Lindsey in the service department was especially helpful and fabulous More

Great place to shop for a car! I bought mine a year ago. Super helpful people and great service! I bought mine a year ago. Super helpful people and great service! More

I’ve followed Robert Thomas for a long time and he’s always treated me like family. Back in September of 2021 we got a sweet deal on a Chevy Silverado that we absolutely loved. Thank you Robert Thomas f always treated me like family. Back in September of 2021 we got a sweet deal on a Chevy Silverado that we absolutely loved. Thank you Robert Thomas for being the best Salesman I’ve dealt with these last 10yrs you’ve been Awesome. Now to the service department my husband called the dealership on August 8th and spoke with Chip who advised us that they wouldn’t be able to get the truck in until August 26th. I had the truck towed to the dealership on August 23rd called on August 24th to make sure they got it and was told yes we have your 2018 Nissan Altima. Me: excuse me I no longer have a Nissan Altima I have a Silverado truck after holding for about 20 minutes they come back and say they don’t have a vehicle in my name. I calls back the next day and they tell me that they found it and when chip gets in they would have him call me. He never called so I called back and was told that he leaves at 4pm fine I’ll call back tomorrow. Nest day I called back and was told they would have him call me back waited all day no call back. I call again and finally got to talk to chip and was advised that they found the issue and it was going to cost me 896 plus and I said go ahead and fix it but don’t fix what you assume is wrong then when I get it back that’s not the issue. So the next couple of days I got a call saying that wasn’t the problem it appears the truck needs a motor. Chip advise me that I would get a loner car 2weeks and still no loner. I called and called trying to get chip on the line again and nothing. Finally I ask for his supervisor and I get someone that says they no longer do loner cars but he would call me back on Monday to see what he could do I’m still waiting on the Supervisor’s call. I stopped calling due to I had gotten so frustrated that we were down to one car and it’s a strain on both me and my husband. Here it is September 20th and no one has called and said nothing about where they are with the truck. So my husband reached out to chip and he said that the guy working on my truck was stuck in a car and as soon as they get him out he would give me a call back. I’m so frustrated and normally don’t have time to do this type of stuff meaning: reviews…..but seeing that I have no transportation and stuck in the house I have all the time in the world. One thing for certain two things for sure I will not be going back to this dealership. I will truly miss doing business with Robert Thomas but this is ridiculous it’s going on a month. I feel that they get you to get these extended warranty’s then when it’s time to use them they say these warranty people are the worst to work with……ummm well why would you insist that this is the best route so you’ll have full coverage. In today’s world every thing is a scam. One Upset Customer. I want take my stars back nor referring to Robert Thomas but I’m done with Newton Nissan of Gallatin. More

Just received excellent and quick service on a tire repair from David Stone and the Newton team. Great customer experience!! repair from David Stone and the Newton team. Great customer experience!! More

David was true to his word; he got me in quickly, diagnosed the problem and had me out the door in record time! Overall, I have been very satisfied with the service department in general! Great team, diagnosed the problem and had me out the door in record time! Overall, I have been very satisfied with the service department in general! Great team, courteous, professional, honest and efficient! I will be back for all my service needs! More

I came in to the service department this morning as a new customer with a concern about my tires. We just had our 2021 Nissan Maurano serviced with tire rotation and alignment before leaving McKinney, Texas customer with a concern about my tires. We just had our 2021 Nissan Maurano serviced with tire rotation and alignment before leaving McKinney, Texas a couple weeks ago to retire to our new home in Gallatin. For some reason; I was losing pressure in my left rear tire and this concerned me. I was so grateful that Matt is the young man that I approached to ask to whom I would speak to help me…not only did Matt listen to my concern, he immediately took my Maurano in the bay and checked out the tires and the PSI and assured me that he had them all where they needed to be. I was so very grateful and so pleased that I had found my “home” for all my service needs! Thank you Matt! More

I love this dealership. I’ve always had the nicest people to help me on my infrequent but important visits. Recently I had to have a bolt removed in my tire, detected by service personnel after driving it. T to help me on my infrequent but important visits. Recently I had to have a bolt removed in my tire, detected by service personnel after driving it. Then the hole was patched up free of charge as the dealership doesn’t charge for such a service. As usual I was very pleased with the prompt, friendly service and the man who helped me, David Stone. More

Service department is always courteous and efficient. The express lane for repairs makes things really convenient for Nissan owners. express lane for repairs makes things really convenient for Nissan owners. More

I stopped by the service center without an appointment with concern about my car. David Stone immediately assessed the situation and solved the problem with a smile. It was much appreciated. with concern about my car. David Stone immediately assessed the situation and solved the problem with a smile. It was much appreciated. More

Chip was excellent he was very professional and help me anyway he could tell me what needed done and save money He is a great guy !! Truly is. Thank you again chip anyway he could tell me what needed done and save money He is a great guy !! Truly is. Thank you again chip More