Niello BMW Elk Grove

Jerome was very helpful and the process to buy the van went smoothly. Everyone was great! went smoothly. Everyone was great! More

Matt is very knowledgeable and personable. He made sure I found the right vehicle for me. He made sure I found the right vehicle for me. More

Alexis made the process very easy and stress free will definitely be returning to him when I need another vehicle definitely be returning to him when I need another vehicle More

Great experience! The team was accommodating and met my requests, especially after my first choice was not exactly what met my needs. The team was accommodating and met my requests, especially after my first choice was not exactly what met my needs. More

The staff was very helpful and professional. This is the second vehicle we have purchased from Niello and we will make all purchases from them. This is the second vehicle we have purchased from Niello and we will make all purchases from them. More

Sales manager was rude and disrespectful. He chastised us for trying to negotiate the purchase of the car my husband wanted. He was pushing for us to purchase other cars on the lot that my hu He chastised us for trying to negotiate the purchase of the car my husband wanted. He was pushing for us to purchase other cars on the lot that my husband didn’t want. When we pushed for negotiations specifically for the car we came in to buy, he whispered to the sales guy then walked away. Very unprofessional. More

I had a very good experience with Jo Vo. He processed my lease buyback and gave me a lot of insight on how to proceed with purchasing my vehicle after the lease was up. He processed my lease buyback and gave me a lot of insight on how to proceed with purchasing my vehicle after the lease was up. More

Very nice staff that go out of their way to accommodate you with sales, service or showing you to the refreshment bar. Great selection of new and used cars, if it's on another lot they will have it brought you with sales, service or showing you to the refreshment bar. Great selection of new and used cars, if it's on another lot they will have it brought to your location (dealership) More

Abysmal experience with this store, buyer beware. Spent a day negotiating a lease with this store. Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about Spent a day negotiating a lease with this store. Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about registration. I was assured it was included in the numbers I was sent. Based upon this, I agreed to move forward. I submitted credit app, and was eager to sign. The following day, I was called by the ‘manager’ (doubt this was gsm, maybe finance, idk), and in reviewing the numbers, was told the payment was 20 something dollars a month more than the written quote I was sent previously. When asked why, the stated that the registration was due and needed to be added to the numbers. I politely declined and referred back to the salesperson who provided original numbers. He reassured me there was some sort of glitch and the payment was not that number (the number he gave at this point was actually $4/mo more than what he initially sent but after the credit pull I resigned to just sign and get it over with). With this reassurance, the manager calls back again, and once again gives the number that is $20/mo more than what I was given, at which point I was done. Not once was there a ‘Hey sorry we missed this’, or ‘I recognize these were not the numbers you were previously given’ a ’sorry’ ZERO ownership. Just, “So what do you want to do?”. I have leased a dozen BMWs from dealerships in both Northern and Southern California and not once has the number I ended up signing varied so significantly from the quote I got before we ran credit. Totally get that mistakes happen but this was very poorly handled. The next day I asked for the name of the individual (manager) I spoke with and did not receive any additional replies. More

Alexis was professional, courteous and kind. He was able to clearly articulate the vehicle and its many options. I would have purchased the car from him without any reservation had I had not fou He was able to clearly articulate the vehicle and its many options. I would have purchased the car from him without any reservation had I had not found the same vehicle in the exact color and interior I wanted elsewhere. More