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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
381 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 381 reviews

October 04, 2024

This is my second BMW that I have purchased from Neilo BMW. Both times have been easy experience and with people that understand and stand behind the product. More

by LEFORBES
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MATTHEW JARDINE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Niello BMW Elk Grove responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

October 04, 2024

Matthew Jardine had provided an excellent customer service and easy to deal with him from the start until the end of the car purchase. More

by MARY06PH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MOH MOSSA
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW JARDINE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Niello BMW Elk Grove responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Matthew! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 29, 2024

Heather was wonderful and we got our plates in time for our vacation 3rd car we have bought from your More

by glenndanelenko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Duco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Choonhaurai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzie Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
ELISA GALA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : HEATHER KRAFT, MHEL BALDEMOR, AUSTIN BHAURA
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Sep 29, 2024 -

Niello BMW Elk Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Heather and our team, and we look forward to working with you again. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 28, 2024

All staff are friendly, competent and trustworthy. Jas was very helpful and efficient. Total experience was very pleasant. More

by STEVEJEEP0
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Niello BMW Elk Grove responded

Steve, It's fantastic to hear that Jas provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 27, 2024

From the test drive to the ordering process and informing us the car had finally arrived was handled perfectly by CJ. He made everything easy and comfortable. More

by ggnommah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Choonhaurai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Niello BMW Elk Grove responded

Thank you for sharing your experience with us! We're happy to hear it went well with CJ and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 26, 2024

Nobody atended me at the Dealer when I went to pick up my vehicle. Thank you More

by BENALEXANDERA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michela and David
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Sep 26, 2024 -

Niello BMW Elk Grove responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 26, 2024

I was referred to CJ Phan from my service tech and couldn't be happier with the level of attention I received from him and the dealership team! More

by adrielandkim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Niello BMW Elk Grove responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with CJ here at Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 25, 2024

Jerome was very good! It was our second car that we purchased with his help. More

by M. DIONSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Duco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Niello BMW Elk Grove responded

Thanks for sharing your thoughts about your experience with Jerome here at Niello BMW Elk Grove. We appreciate your repeat business and hope to see you again soon! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 25, 2024

Neillo Has been absolutely incredible I am 67 years old and have purchased many vehicles. This by far has been the best buying experience I have ever had. They went above and beyond to make me a happy cust More

by J.CARNEIRO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Choonhaurai
5.0
This rating includes all reviews, with more weight given to recent reviews.
ELISA GALA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Niello BMW Elk Grove responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove. We look forward to having you as one of our valued customers for many more years to come! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 18, 2024

I had a lot of questions about buying a car, CJ gave me so much confidence and made me feel at ease, he is a great man. More

by SU
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Niello BMW Elk Grove responded

Thank you for the kind words for CJ and for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

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