Niello BMW Elk Grove

Easiest car buying experience ever. Didn’t even have to go to the dealership. Did everything online and they brought the car to me. Didn’t even have to go to the dealership. Did everything online and they brought the car to me. More

CJ Phan and the whole staff were awesome, he worked really hard to make sure that I left with a car. I left with my new favorite car this beautiful X1 BMW X Drive and I love it.... really hard to make sure that I left with a car. I left with my new favorite car this beautiful X1 BMW X Drive and I love it.... More

This was the easiest car purchase transaction that I have experienced. Items were clearly communicated and there was no pressure to purchase supplemental items. experienced. Items were clearly communicated and there was no pressure to purchase supplemental items. More

Heather was great and knowledgeable from the minute I walked onto the lot. She took care of every detail. Best car buying experience I’ve ever had. Thanks Heather and niello bmw! walked onto the lot. She took care of every detail. Best car buying experience I’ve ever had. Thanks Heather and niello bmw! More

Never after maybe 50 auto purchases out of state, had so much trouble with a purchase . much trouble with a purchase . More

Excellent customer service and answered all the questions I had about the vehicle and will recommend to others I had about the vehicle and will recommend to others More

Excellent service by the sales team. Bobby was also very helpful with my wife who is wheelchair bound. We love the car! Bobby was also very helpful with my wife who is wheelchair bound. We love the car! More

Efficient, professional and genuine guest service. 10/10 recommended. This is our second vehicle purchase from them, from the salesperson to the manager to service. We are always treated very well! 10/10 recommended. This is our second vehicle purchase from them, from the salesperson to the manager to service. We are always treated very well! More

My man CJ was super informative and helpful his attitude and kind demeanor made me feel really good about buying a BMW and I will definitely come back again ,CJ’s the man. and kind demeanor made me feel really good about buying a BMW and I will definitely come back again ,CJ’s the man. More

My wife and I drove over 120 miles to drive a used Z4 in their show room which we had seen and were interested. I made an appointment with Jerome to see the car. When we got there he was quick and allowed their show room which we had seen and were interested. I made an appointment with Jerome to see the car. When we got there he was quick and allowed us to take a drive in the Z4 and after the drive, we decided to purchase the car. Our financial person explained the contract and also any available options or extended warranties for the car. We bought the extended warranty but not the service. I reminded Jerome that the Z4 original warranty required an oil change and that was done since the car would be off of its 48 month warranty in a few days. Unfortunately for me, the car also needed a microfilter and a brake flush change. This was not communicated to me at the dealership, but found out about it about a week after the purchase of the car, and this service should have been done also at the same time the oil change was done. Since the car was no longer within its warranty period, the service was left for me to do. Overall the experience was very good and the one issue I listed was the only reason I did not give the dealer an excellent rating since they probably knew that these other services were also needed on the Z4. More