Niello BMW Elk Grove

Pooja was the most energetic, kind, loyal, friendly, person to work with in a long time. I would definitely recommend her 100% to my family and friends looking into a BMW. She made the whole experience person to work with in a long time. I would definitely recommend her 100% to my family and friends looking into a BMW. She made the whole experience worthwhile. Her working with the finance manager, always communicating returning phone calls texts. Keeping up with updates with the whole process. I came into the BMW Niello dealership in elk Grove wasn’t even looking for a BMW AT ALL and walked out with a 2026 BMW M2. The whole experience at BMW Elk Grove Niello was over the top from the finance manager Paul to Pooja, and the sales manager, I forgot his name, but he knows who he is if he reads this. To the porters that cleaned and detailed the car exceptional! I hope you guys continue to keep Pooja there and the whole team at elk Grove BMW, it was one of my favorite experiences in my life. Out of all the dealerships that I have been to over several years they were just welcoming, no pressure from the sales guys when when I initially rolled up with my friend. The dealership was very clean very modern unlike other dealerships I have been to.. I am going to continue to go to the dealership for any other needs for my BMW M2. It was a pleasure to go to BMW NIELLO of elk Grove instead of Roseville, BMW or Sacramento.. The team at Niello BMW was nothing but the best experience in my opinion. As a field service technician myself I work with a lot of customers also so for me to be on the other side as a customer, I got a chance to see true customer service.. I hope you guys to continue to thrive and have the best team over all .. I’m super excited to be a proud first owner of a BMW, especially an M2. Thank you for all your guys’ professionalism, as well hospitality and friendliness! More

The Niello Team did a great job making our recent purchase a positive experience. We worked with Matt, Pooja, Alejandra and Po. Each took great care of us and we’d recommend the Niello team upon look purchase a positive experience. We worked with Matt, Pooja, Alejandra and Po. Each took great care of us and we’d recommend the Niello team upon looking for your next BMW. Thanks Niello! More

I had a great experience at this dealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured during the buying process. They took the time to answer all my questi finish. The staff was friendly, knowledgeable, and never made me feel pressured during the buying process. They took the time to answer all my questions, explain my options clearly, and helped me find the perfect vehicle for my needs and budget. The entire process was smooth and efficient, and the customer service exceeded my expectations. I especially appreciated their honesty, professionalism, and attention to detail. It's refreshing to work with a team that genuinely cares about customer satisfaction. I highly recommend this dealership to anyone looking for a hassle-free car-buying experience. I will definitely return for future purchases and service needs. More

Alexis and Mike were nothing short of class acts from start to finish. This is our 3rd BMW and Niello is our new dealership. Thanks guys!! start to finish. This is our 3rd BMW and Niello is our new dealership. Thanks guys!! More

Pooja was fantastic to work with. She was professional, responsive, accommodating, knowledgeable, and personable throughout the entire process. She always stayed in touch without bein She was professional, responsive, accommodating, knowledgeable, and personable throughout the entire process. She always stayed in touch without being pushy, and her follow-up with photos and videos was incredibly helpful. At one point, negotiations became challenging regarding the purchase price and my trade-in value, and honestly, she saved the deal. Buying a vehicle in this price range comes with certain expectations for customer service and the overall experience, and Pooja absolutely delivered. I highly recommend working with her if you're in the market for a vehicle. More

Jerome was very helpful and the process to buy the van went smoothly. Everyone was great! went smoothly. Everyone was great! More

Matt is very knowledgeable and personable. He made sure I found the right vehicle for me. He made sure I found the right vehicle for me. More

Alexis made the process very easy and stress free will definitely be returning to him when I need another vehicle definitely be returning to him when I need another vehicle More

Great experience! The team was accommodating and met my requests, especially after my first choice was not exactly what met my needs. The team was accommodating and met my requests, especially after my first choice was not exactly what met my needs. More

The staff was very helpful and professional. This is the second vehicle we have purchased from Niello and we will make all purchases from them. This is the second vehicle we have purchased from Niello and we will make all purchases from them. More