Niello BMW Elk Grove

Pooja made our car buying experience a joy. She got us the car exactly the way we wanted it,and at the price we were comfortable with.Pooja’s enthusiasm,and happiness for us and our new car was She got us the car exactly the way we wanted it,and at the price we were comfortable with.Pooja’s enthusiasm,and happiness for us and our new car was out of this world.If anybody asks me about buying a BMW, I’m going to say go see Pooja at Elk Grove BMW. More

From our first visit to the dealership, we were treated with kindness and respect. Pooja listened to what we wanted and made sure everything we wanted was addressed and delivered. We have bought 6 new cars with kindness and respect. Pooja listened to what we wanted and made sure everything we wanted was addressed and delivered. We have bought 6 new cars over the years (this was our 7th) and it was the BEST experience. More

We had a great experience purchasing our first BMW from Niello BMW of Elk Grove. The process was easy and smooth. We configured exactly what we wanted and love the new car. Pooja was amazing and kept us Niello BMW of Elk Grove. The process was easy and smooth. We configured exactly what we wanted and love the new car. Pooja was amazing and kept us posted during the entire process. Thanks to everyone at Niello BMW for the amazing new car! More

Was ok, financing department kind of screwed me a little. Didn’t really notice because the payments were still the same slightly. After looking at the contract more. They offered me lower for my trade, then Didn’t really notice because the payments were still the same slightly. After looking at the contract more. They offered me lower for my trade, then I was told. If they actually kept their word on the amount for my trade-in, my payment should’ve been lower. But because they wanted to keep my payments the same instead of lowering it, they just adjusted the APR a little. Typical backhanded dealership tactics. More

ELISA Was just amazing, she went above and beyond my expectations, i would 100% recommend. Thank you for all your patience and dedication. expectations, i would 100% recommend. Thank you for all your patience and dedication. More

Jerome was helpful, patience, and knowledgeable in his field and products. He understands the customers’ needs and listens to customers request. field and products. He understands the customers’ needs and listens to customers request. More

My salesman Darren was very easy to work with and very informative throughout the purchase. informative throughout the purchase. More

I only wish I would have brought my business here sooner! ! Buying a car is a big deal and you place your life in a company for its reliability and comfort but most of all safety. Niello Elk Grove has CJ and ! Buying a car is a big deal and you place your life in a company for its reliability and comfort but most of all safety. Niello Elk Grove has CJ and POV those guys are awesome! They go above and beyond. When we had questions or needed help they were our Chat GBT on speed dial. My Son bought a car and totaled it all in the same day! We were in shock but having these two guys to call on helped us through this whole situation.. My advice to you all that read this… when your sitting there thinking weather or not you want to get the warranties, just do it for the peace of mind! It is an add on but you never know what could happen! There is not enough stars ⭐️ ⭐️ ⭐️ I can give these guys. More

Best dealership ever! Great service, great car, easy out of state purchase and shipping. Made it a great experience. Great service, great car, easy out of state purchase and shipping. Made it a great experience. More

My sales person was fantastic! However, once I was handed over to the logistics team of paperwork, etc. the lack of customer service and attention to detail was noticeable. I have However, once I was handed over to the logistics team of paperwork, etc. the lack of customer service and attention to detail was noticeable. I have reached out several times and left voicemails and emails and have never received a response back from the appropriate department. I feel as though I am always chasing answers and having to track things down one month after the sale. This is my third Bmw and the experience is not up to par with the other Bmw dealerships I have dealt with. Unless there is a specific car that they have in inventory I would shop another BMW dealership instead. More