Niello BMW MINI

Hayden and Diane were great to deal with. They handled every thing with care and politness They handled every thing with care and politness More

I had an excellent experience working with Fatima on my recent BMW X3 purchase. From the very beginning, she was attentive, responsive, and genuinely focused on helping me find the right vehicle. Fatima fo recent BMW X3 purchase. From the very beginning, she was attentive, responsive, and genuinely focused on helping me find the right vehicle. Fatima followed up consistently without ever being pushy. She took the time to send videos and photos of the exact X3 that matched what I was looking for, which made the process feel personalized and convenient. She answered my questions promptly, kept me informed every step of the way, and made what can often be a stressful experience feel seamless and straightforward. By the time I arrived at the dealership, everything was ready to go. The process was efficient, transparent, and exactly as promised. I truly appreciated her professionalism, attention to detail, and commitment to customer service. If you’re looking for someone who is knowledgeable, communicative, and genuinely cares about making the car-buying experience a positive one, I highly recommend asking for Fatima. Thank you for helping me find the perfect X3! More

Purchase of my M440i started over a year ago. Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, engaging, kind, and so patient with my many, many, questions. Ryan took ownership even when there were delays that were entirely out of his control, and immediately took steps to quickly resolve issues. I appreciate his integrity. Once my car arrived, he promised to make the reveal experience in store extra special, and he did! It was perfectly done, and seeing my car unveiled, all that long wait was worth it! The purchase process afterward was the most calm and uneventful (in a great way) that I’ve ever experienced buying a car. Thank you for all your help, Ryan! More

They both provided Excellent customer service! The car selection, test drive and purchase was a very smooth experience! Thank you The car selection, test drive and purchase was a very smooth experience! Thank you More

This is my third vehicle from this dealership. I was prepared to end our relationship but Ali was able to change my perspective and get me in a vehicle that I’m very happy. The team I worked with I was prepared to end our relationship but Ali was able to change my perspective and get me in a vehicle that I’m very happy. The team I worked with this time was exceptionally efficient, transparent, and responsive. Thank you so much Ali! More

We had a great experience at Niello! Our salesperson Mark is a great communicator, he helped us with ordering our new BMW, and kept us informed through out the process. Tyler was very he Our salesperson Mark is a great communicator, he helped us with ordering our new BMW, and kept us informed through out the process. Tyler was very helpful with setting up tech in the car and answering all of our questions. We highly recommend the dealership (we have a BMW dealership 2 miles from us, but chose to drive 15 miles because of Niello's superior staff/service/professionalism). More

Our experience was exceptionally fast, efficient and professional. We felt that each person we dealt with was concerned that we have all our questions answered fully. Our only issue was the dealership professional. We felt that each person we dealt with was concerned that we have all our questions answered fully. Our only issue was the dealership oversight in not having the VIN number "verified" at the time of purchase. This required us to make a follow up trip back to the dealership. More

This was my first experience with the sales department and I was pleasantly surprised. Ali is very personable, professional and gave clear information on the different products I was comparing and lookin and I was pleasantly surprised. Ali is very personable, professional and gave clear information on the different products I was comparing and looking at. Diane in finance is fabulous; she clearly explained the contract and was extremely helpful. More

The team was impeccable on follow up and follow through. Mark was really spot on with us! Mark was really spot on with us! More