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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,198 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,198 reviews

July 28, 2024

All recalls and service done well. I also got a free charge for the battery. More

by hansap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 27, 2024

My car was diagnosed, parts purchased and repaired so quickly. I was very happy with the service. More

by MARLETTESABIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smul was wonderful to work with. , Roger Bybee
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Jul 28, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 27, 2024

Super friendly and knowledgeable, was able to get me a great deal on my car More

by MARGOTCPARSONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Plejur, Alex in finance
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Jul 28, 2024 -

Niello Volkswagen responded

Hi Margot: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

July 26, 2024

As always, great service by tech Brent Cooper, a clean waiting room, and friendly staff. More

by rajjanjua12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Brent, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Amazing service advisor thank you to Daijah, she was super helpful and made my experience great More

by krissyvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Jul 26, 2024 -

Niello Volkswagen responded

Krissy, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Daijah and our team look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Daijah was great, there was an issue with the app showing me the progress of the work. The app froze for about 2 hours, I eventually had to call to see if it was finished. More

by ISPARTICUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Jul 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Daijah and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 25, 2024

Ron"s excellent assistance over the years has greatly helped me in keeping my three Volkswagens in operating properly. More

by Thomsenmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Niello Volkswagen responded

Thank you, Michael, for the kind words for Ron and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2024

The maintenance service was great,Jason who handled my problem was outstanding,I cannot say th he same for the parts dept.the wrong parts were ordered from th he get go,but I was informed by Jason that yo More

by martinezjulian98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jul 24, 2024 -

Niello Volkswagen responded

Thank you, Julian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2024

The Staff we worked with were professional, friendly, honest and thorough in presenting information and particularly in answering questions. We never felt rushed. More

by JDECUIR
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Koss, Brandon Balassi
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Jul 24, 2024 -

Niello Volkswagen responded

Thank you so much for choosing Niello Volkswagen! Please let us know if we can be of any more assistance. Scott Russo General Manager srusso@niello.com

July 23, 2024

Very attentive to my needs in the purchase process. After purchase very responsive to any wuestions More

by SALLYRUNT
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tevin Saelee, Brandon Balassi
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Jul 23, 2024 -

Niello Volkswagen responded

Thank you so much, Sally, for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

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