Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,195 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
Contact Dealership
View Awards

2701 Arden Way

Sacramento, CA

95825

Directions

By Type

Showing 1,196 reviews

December 10, 2023

Was a good experience from the Niello Team and Carlos and Vincent were very helpful More

by SETHANDERSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Vail
Report | Print
Dec 10, 2023 -

Niello Volkswagen responded

Seth, Congratulations on your new vehicle! We are so glad that Carlos and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 08, 2023

They were very quick with the diagnostic test my car was back running in a timely matter Roger was very kind and attentive he addressed my issue and even offered insight on what else needed to be done Thank More

by nefthalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Dec 08, 2023 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Roger and our team here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 08, 2023

I had great service from Brent and Niello. Brent kept me informed throughout the day about the servicing of my car. More

by NANCYRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 07, 2023

excellent very friendly , the best shop for do a service .qualify customer service and care More

by CRISTIAN KNORRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos the best!!
Report | Print
Dec 08, 2023 -

Niello Volkswagen responded

Thank you so much for your excellent review, Cristian! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 06, 2023

Matthew Wirth, Service Advisor is very friendly and explain the detail of the service needed for my vehicle. Arranged round trip for Lyft pick up which is extremely convenience. Will come back for my More

by bingohachiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 06, 2023

Very encouraging response. Caring and appropriate resolutions provided, timely and accurately. Very good job done. More

by AHIAMENSAH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 05, 2023

Please give Brandon Lamb a promotion or raise. His customer service skills are high level. Understands the needs and wants of customer. Humble and apologetic, which helps during periods of dissati More

by watanabe.steven
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Niello Volkswagen responded

Steven, Thank you for your very kind review. Brandon and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 05, 2023

my representative was courteous and attentive to my needs while I waited for my car to be serviced. More

by vonbrecht1654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 04, 2023

Service was just as expected. Nice and clean office & waiting area. everyone was friendly. Thank you. More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
Dec 04, 2023 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Daijah was able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 04, 2023

Very friendly staff. Take care of you quickly. Give you options and don’t push you to do any repairs you don’t want. More

by mpcook199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

1
...
88
89
90
...
120