Niello Volkswagen - Service Center

Ronald at Neillo Volkswagen was a great service advisor. He and the team at Neillo VW were courteous and professional and helped me with my car service appointment in a way that stood out to me, He and the team at Neillo VW were courteous and professional and helped me with my car service appointment in a way that stood out to me, More

My wife and I had a breakdown as we arrived in the Folsom area, (we live in San Jose) The staff at Niello was kind, and professional. We were treated well. In a short number of days our car was repaired and area, (we live in San Jose) The staff at Niello was kind, and professional. We were treated well. In a short number of days our car was repaired and we were back to our no-stress motoring. I have selected every praise as the experience was that good Paul Manley More

Ray/Sales Ron/Service are my Go To for 12 years! Volkswagen is the Best! Volkswagen is the Best! More

Ron was very nice, friendly and personable. Ron felt very bad about my wait time for my vehicle. The wait times for my car to get its 10,000 miles service was ridiculous. I was there 4 1/2 hou Ron felt very bad about my wait time for my vehicle. The wait times for my car to get its 10,000 miles service was ridiculous. I was there 4 1/2 hours. If you know that you only have 1/2 staff on Mondays and Saturdays then you really shouldn’t book a full schedule for service. Luckily, you have a nice waiting area with access to bathrooms, snacks and beverages. More

Service was performed as promised and on time. I appreciated the professionalism and thoughtful handling of the service. I appreciated the professionalism and thoughtful handling of the service. More

Overall service was great i felt my service advisor would talk over me instead of listening to my concerns which was really freaking annoying trying to have a conversation with him. talk over me instead of listening to my concerns which was really freaking annoying trying to have a conversation with him. More

Niello VW is truly dedicated to making your service experience seamless and quick. Brandon and his staff are consumate professionals in all that they do. I will happily bring my VW back to Niello for a experience seamless and quick. Brandon and his staff are consumate professionals in all that they do. I will happily bring my VW back to Niello for all of my future service. More

Great service and friendly helpful folks. Always willing to help and give update of status of service. Always willing to help and give update of status of service. More

I appreciate how easily they make the drop off/pick up situation. My car wasn’t quite ready when they said it would be, and Matt definitely worked with me to make it up! situation. My car wasn’t quite ready when they said it would be, and Matt definitely worked with me to make it up! More

Always get quality work done and the service is great! ! The waiting room is comfortable! ! The waiting room is comfortable! More