Back

Niello Volkswagen - Service Center

Sacramento, CA

4.8
849 Reviews

849 Reviews of Niello Volkswagen - Service Center

Sort by
March 09, 2025

Brent was very helpful with getting me to work and back, while repairs were being done to my vehicle. I have used Niello VW for all my vehicle repairs/maintenance and have always been treated very well. More

by LOWRYSFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Niello Volkswagen responded

Thank you! Brent and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2025

Matthew was able to come up with a solution to my squeaky brakes that I have been complaining about for two years! Changing to the new version of the pads has fixed what has been a terrible annoyance. Thank More

by TJACKS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Matthew and our team were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 05, 2025

I’m disappointed because I found out the electrical problem was simply because a wire was not connected to the battery. It was easily identifiable, but the VW mechanics did not notice that. More

by jaleh28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Niello Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2025

Ron is always super friendly and very accommodating. He’s always my preferred service advisor. I’ve been a customer of his for over 10 years. More

by reinettelittle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Niello Volkswagen responded

Thank you for your business over the years! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2025

10 out of 10. Niello VW always takes care of each and every customer. I am a customer for life! More

by STAYLOR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Van Overeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pleajur Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tevin Saelee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Niello Volkswagen responded

Thank you for taking the time to leave us a fantastic review. We appreciate your business here at Niello Volkswagen. We hope to see you again soon. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 26, 2025

Jason was super helpful with setting up the service on my ID.4, and getting the recall work done in a reasonable amount of time. The whole thing was a good experience! More

by BINY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 27, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 25, 2025

Great customer service, Good communication. Great job! Happy with the service. I would recommend anyone to Niello. VW. More

by Mr GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 22, 2025

Excellent service! Travis was helpful and on top of things! Thank you and I will recommend Niello for all your needs More

by kamom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Niello Volkswagen responded

Thank you for the kind words for Travis and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Was avoiding the service because of budget constraints. They stayed within the estimate and there was no upselling. Hurray! Thank you! More

by R Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Feb 21, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

...
6
...