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Niello Volkswagen - Service Center

Sacramento, CA

4.8
885 Reviews

885 Reviews of Niello Volkswagen - Service Center

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February 11, 2024

Excellent service. I will use their services nex time. Keep up your service as usual More

by dshoge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 11, 2024

I look forward to using Niello Volkswagen and working with Brandon again for my service needs. More

by davelee0742
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Niello Volkswagen responded

Thank you, Dave! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 10, 2024

First class service in a timely fashion. Brent Cooper is a superb service advisor in all respects. More

by RANDY.GETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business, Randy, and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 04, 2024

Appreciate being accommodated when my Car battery unexpectedly died.Will miss Roger and wish him well in retirement. More

by ham2250
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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Feb 05, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 01, 2024

I am very satisfied withe the great customer service, Matt is courteous, knowledgeable and professional and had my vehicle ready and all the issues addressed on time. He does take good care of his clie More

by benanin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 30, 2024

Great service and communication thank you very much It was a pleasant experience . See you next time More

by ANDREWWTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Niello Volkswagen responded

Thank you, Andrew! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 28, 2024

I would have liked a lot more communication. I don’t like the fact that I had to call to find the status of my car. I was told it would be back the same day which it was but I had to push to ens More

by RADGMA1Gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 28, 2024

Excellent service. Prompt and responsive by text when my car was being serviced. Lyft provided complimentary. Very good experience! More

by juniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor, Claire Thomas
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Jan 29, 2024 -

Niello Volkswagen responded

Thank you, Juniper, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 27, 2024

As always Niello is taken care of my vehicle needs. Will always recommend them for an VW driver More

by PETERM23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Niello Volkswagen responded

Thank you, Peter, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 27, 2024

Roger was very helpful, thorough and patient. Always have a great time when I take my car in! More

by MARISSA_AUTREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Jan 29, 2024 -

Niello Volkswagen responded

Thanks, Marissa, for sharing about your experience with Roger here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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