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Niello Volkswagen - Service Center
Sacramento, CA
850 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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850 Reviews of Niello Volkswagen - Service Center
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October 13, 2023
Very good customer service. Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call fro Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call from them regarding the status. I called yesterday and was told that they don't know when my replacement steering wheel is coming in on a 2022 Tiguan R-Line that I leased brand new? The faulty sensor goes off at least 10-15 times a day while driving with a very loud ding sound that makes driving a new car less than to be desired. There is no way to turn it off and in my opinion it's something faulty like this that could cause an accident while driving. Sometimes I get a very loud ding every few seconds that lasts all day. The dealership knows this. That is my reason for 3 stars about Niello at this time. Well see when the steering wheel gets fixed. Already spoke to an attorney about the lemon law and they believe this may end up falling into this category. We'll see.... More
by SCHWARTZA1728
Verified CustomerEmployees Worked With
Daijah Marsh-Macias
October 12, 2023
"Confident" is how I feel about having your service department service my vehicle. I know when my car is ready it will perform like new. department service my vehicle. I know when my car is ready it will perform like new. More
by dpacka1
Employees Worked With
October 08, 2023
I was very pleased with the professionalism and friendliness of the service team. I will definitely be taking my car back for service. friendliness of the service team. I will definitely be taking my car back for service. More
by GIPSONFAMILY4
Employees Worked With
Daijah Marsh-Macias
October 06, 2023
Always above and beyond what was expected. Ever timely and courteous, Niello is my dealership Ever timely and courteous, Niello is my dealership More
by t-johns
Employees Worked With
October 06, 2023
Brandon took care of me right away as I walked in, and he set me up in the lounge with up to date news about my car. Brad Hollingsworth always takes care of my car when serviced. I know that my car is well set me up in the lounge with up to date news about my car. Brad Hollingsworth always takes care of my car when serviced. I know that my car is well taken care of and safe when he’s doing the job. If he’s no longer there, I won’t be coming back. More
by siamesecat76
October 05, 2023
Matt was a huge help and very communicative. My car was received and processed earlier than expected, which then facilitated a more expedient repair and return. Excellent service! My car was received and processed earlier than expected, which then facilitated a more expedient repair and return. Excellent service! More
by ruthshoffner
Employees Worked With
October 03, 2023
The dealership worked with me in a way that I will continue to use them again and again. continue to use them again and again. More
by FREEFLOWAUM
October 02, 2023
Very kind, they explained everything they would do and during the revision they detected that it was necessary to change the brakes. they offered me transportation during the revision they detected that it was necessary to change the brakes. they offered me transportation More
by G.TELLEZ
Employees Worked With
October 01, 2023
Ron took great care of me and my car in the shop early, I have no complaints. have no complaints. More
by Mike.J.Kiddy
Employees Worked With
