Niello Volvo Cars Sacramento

Very helpful and efficient with providing info and perspectives on the vehicle I was interested in. Fair negotiations on price. perspectives on the vehicle I was interested in. Fair negotiations on price. More

Great experience. No pressure, no haggling. All staff was courteous, helpful and respectful. I would buy from them again No pressure, no haggling. All staff was courteous, helpful and respectful. I would buy from them again More

We were treated with respect, with our questions answered fully. Extended warranty options were presented and explained. The car was ready for pick-up form the dealership on time. Very pleasant buying exp fully. Extended warranty options were presented and explained. The car was ready for pick-up form the dealership on time. Very pleasant buying experience. Thank you. More

The customer service in the service department is severely lacking. I've called my service representative Amy and left a message on Wednesday and again on Friday morning. I called again on Friday and severely lacking. I've called my service representative Amy and left a message on Wednesday and again on Friday morning. I called again on Friday and waited on hold for 7 minutes only to be told by the man that answered that Amy would need to check with the parts department and would get back to me. I waited an hour and a half but still no word from Amy. I decided to call the parts department to see if I could get answers on my own. After 5 minutes on hold, the representative in the parts department said he could see Amy at her desk and instead of helping me, he transferred me to Amy. I was promptly sent again to voicemail. I still have no response from Amy. I understand she may not have answers but the total disregard of my messages is ridiculous. For touting 100% customer satisfaction (I listened to the pledge for a solid 12 minutes on hold), this dealership is far from it for me. More

best option of cars, best prices offered and best services provided. I definitely recommend Niello Volvo to my friends. services provided. I definitely recommend Niello Volvo to my friends. More

great service, and able to move things along quickly. would definitely recommend to anyone who is thinking about a volvo would definitely recommend to anyone who is thinking about a volvo More

It was a simple, professional experience. One of the few times I felt good about buying a car. One of the few times I felt good about buying a car. More

We have been taking our car to this shop since we purchased it there. The staff has always been exceptionally nice, especially Matt , who seems to be very honest and helpful. purchased it there. The staff has always been exceptionally nice, especially Matt , who seems to be very honest and helpful. More

I really enjoyed my first experience with the dealership. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. More

Great experience at Niello. Very professional, answered all my questions, and everyone was very kind. Very professional, answered all my questions, and everyone was very kind. More