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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
885 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 885 reviews

July 29, 2023

Matt has always been the best service expert! We trust him and he gets the job done. More

by bgoshey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Isn't Matt wonderful! We are so happy to hear that he consistently delivers great customer service. We will make sure we pass this along to him.

July 28, 2023

Great service and were very responsive and helpful when I tried to do an overseas delivery. I would definitely recommend Niello. I've already bought 4 cars from them! More

by Mike W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Protsyuk, Amy Ott
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Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Mike, Thank You! We are very happy to hear that you've had such great experiences with us. We hope to continue being of service to you and delivering the best here at Niello Volvo Cars Sacramento. We are very grateful for your business!

July 28, 2023

Rick Fuentes was outstanding in dealing with my issues and concerns. He made the who experience pleasant. More

by protell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Our team is very grateful to have someone like Rick! We will make sure to pass along your kind words. We are glad your service visit was pleasant. We hope to see you soon!

July 28, 2023

Great place to have service done and very pleasant and professional reps to help me. More

by evcosino
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
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Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the positive rating and kind words! Our team will be here for you in Sacramento whenever you need us next.

July 27, 2023

Got us right in and had a completion day and time in an email that afternoon. More

by Dolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear, Dolph! So glad we were able to get you in, out, and back on the road quickly and safely. Thank you for taking the time to leave us a review.

July 27, 2023

Matt is a quintessential professional with a bullet proof veneer. But, inside we all know he is a softie with big heart. His is a master multi-tasker with a deep knowledge of Volvo's, inside and out. He m More

by patam
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Wow! This is such a thoughtful review, Patam! We'll be sure to pass it along to Matthew so he knows how much you appreciate his work. We're lucky to have him on the team and we're so happy to hear you had such a fantastic experience working with him.

July 27, 2023

The staff at the dealership were friendly and attentive. However when I came to my test drive appointment the car was not charged and only 10 mi range of gas was in the tank. I was not able to feel the ev c More

by KYLEBAUCOM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Protsyuk, Vadim Gol, Amy Ott
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Aug 04, 2023 -

Niello Volvo Cars Sacramento responded

Kyle, I'm sorry to hear this was your experience and we appreciate you bringing this to our attention. I'm sure it is disappointing that you did not get to experience the EV component of the vehicle you were test driving due to lack of charge. Please reach out to me directly, at tupton@niello.com, as I’d like to discuss some options I have for you to experience the vehicle properly. Thank you for your time! TJ Upton, General Manager

July 25, 2023

Over all a great experience. Rates are high but the service is knowledgeable and careful. More

by bdlew_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for acknowledging the quality work and knowledge that our team provides! We look forward to seeing you for a future service visit.

July 20, 2023

The technology links and the service technician video link to what service was completed as excellent. More

by PSABIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Protsyuk
Report | Print
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

We're happy to know that you appreciated our service technician's videos. Glad to hear your recent service visit was such a positive one! Thank you for choosing Niello Volvo Cars Sacramento and for taking the time to leave us a review. See you next time!

July 18, 2023

Rick understood the importance of me having my car in time to go to work More

by THE_QUEEN7
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Rick's great work! We are truly lucky to have him on our team here in Sacramento and it's great to know that he has provided you with 5-star service. We will make sure he sees your review!

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