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Nimnicht Buick GMC - Service Center

Jacksonville, FL

4.0
102 Reviews

102 Reviews of Nimnicht Buick GMC - Service Center

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March 03, 2020

From the first day of walking in it was FANTASTIC the sales and front personal were great.. I bought a.new GMC Terrain. That's nice.. BUT after that things change as you know, they got your money... NOT More

by Jamesjrudy
Recommend Dealer
Yes
Employees Worked With
Clay Newton
December 13, 2019

Drew Scott in Service is Exceptional! Super impressed. I had a small glitch with my BCM and got me in and out so that I can continue with my job. I need my truck for work as I own/operat More

by THE POOL CHiCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2019

First Time Flop New Yukon brought in for the first oil change, filter replacement & tire rotation service. After having the car all day was told all was completed, o More

by DisappointedDenaliOwner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jackie Lynch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Maxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Nimnicht Buick GMC responded

I am very sorry you did not get to experience the great customer service we are known for. We try to please everyone and sometimes we come up short. Please give us another opportunity to show you how we do things the right way.

Aug 21, 2019 -

DisappointedDenaliOwner responded

Zero Follow up from Service manager and General Manager, not until you got a bad review did you decide to say something. Sorry, you had your chance to do something two weeks ago. Again, spoke to the GM and the Service Manager with zero follow up until a bad review hit the internet. Nice job Gene and Jackie!

July 24, 2019

honest Nimnicht stood up.They took care of my car and me. Gave my family a loaner car and fixed ma car at no cost to me. Very friendly staff. I thank you all More

by bert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2019

Lease to buy Tony was very helpful and patient with us. And helped us get into something with a good price range for us. and showed us many options. More

by Denali19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Fazel
February 15, 2019

Great service experience Positive experience in service - efficient with time and everyone was very friendly. Dealership was well-maintained and waiting area even allows you More

by AmandaZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2018

Thank you Karine! Karine has fantastic customer service! She is friendly, kind, and patient! We have gone to the dealership for oil changes in the past because of her c More

by Mom of 2 boys!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karine Griffin
June 14, 2018

Best dealership and service center in our entire State of Fl Steven Elliott Service Consultant & Russ Aldridge Tech Master always handle all service matters that I may need handled. This team has been the best More

by rhett butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Crabtree
March 07, 2018

Great and Profession al Experience I visited the service center of GMC with my 2007 Chevrolet Suburban and was met by Clay, one of the service consultants. Clay was very professional an More

by mindjay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam (courtesy shuttle), Glenda (cashier), Cameron (service), Clay Newton
December 31, 2017

Great Service Advisors! Steve Elliott is one of the best Service Advisors I have ever worked with in over 30+ years of buying cars. The service provided at Nimnicht GMC is ou More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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