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Nissan of Cool Springs

Franklin, TN

4.6
2,206 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family. At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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212 Comtide Court

Franklin, TN

37067

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Showing 2,206 reviews

September 29, 2026

I recently purchased a 2026 Nissan Frontier Pro4X Long Wheel Base from CoolSprings Nissan, and I couldn’t be happier with the entire experience. From the very beginning, Tom Kim stood out as an exceptiona More

by DBelow
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2026 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Regards, Mark Hepler (615) 790-2500

September 29, 2026

Took my car in for its 15,000 mile checkup. Brandon, the service writer, got my car handled in less the an hour and a half. I got it back washed also, nice benefit. Tu More

by hallseem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service
Oct 01, 2026 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

September 28, 2026

My service was fantastic. The entire team is wonderful. I bought my car there and I get a service there everytime!! More

by John Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Luvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Regards, Mark Hepler (615) 790-2500

September 25, 2026

I recently crossed 32,000 miles. with my vehicle so I brought it in to get their recommended service on my vehicle before warranty expiration. JR, my service technician was very thoro More

by leharriford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Luvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2026 -

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2026

I always have a great experience at the Nissan service department. Brandon did a great job at explaining everything and getting the service completed in a timely and professional manner. More

by HM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Sep 28, 2026 -

Nissan of Cool Springs responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 25, 2026

Great service technicians! Fair prices! They always offer discounts, as well! I highly recommend service from this dealership! More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2026 -

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2026

Jeremy was my service person and he was extremely helpful and friendly. The staff was great and waiting area clean and allowed me to get some work done. Plus they had great coffee and snacks! More

by EWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Luvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2026 -

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2026

Nissan Cool Springs is very clean, trustworthy, reasonably priced, and every employee was very friendly. More

by Kpbarker333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2026 -

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Regards, Mark Hepler (615) 790-2500

September 22, 2026

The service was excellent. Especially the service provided by Big Mac, he totally exceeds expectations! More

by SLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2026 -

Nissan of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2026

Fast and friendly staff. Kept me up to speed on the progress of the service. Job done right. More

by SgtB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont recall anyone's name
Sep 23, 2026 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Mark Hepler (615) 790-2500