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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
7,995 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 7,995 reviews

October 21, 2023

This dealer is so slow. I had to remove my car because take so long an oil change More

by celetesmedozds560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the delay you experienced during your oil change appointment. Your time is important, and we regret any inconvenience caused. We'll take your feedback into consideration to improve our service efficiency. If you have any more insights or need assistance in the future, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
October 21, 2023

Excellent service. I really appreciated Thearon Armstead for making it a breezy experience. I highly recommend Norm Reeves Honda Cerritos to my colleagues. More

by dlhhld23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spall Tanvir
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an excellent service experience, and we appreciate your recommendation to your colleagues. Thearon Armstead and the team at Norm Reeves Honda Cerritos are dedicated to providing top-notch service to our customers. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction and recommendations are greatly appreciated!

Helpful
October 21, 2023

Norm Reeves in Cerritos has been in town forever, but I've never used their service. I had some warranty work done on my 2023 RTL-E Ridgeline and I honestly thought it would take all day long. The job to More

by jdtran82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a positive experience with the warranty work on your 2023 RTL-E Ridgeline at Norm Reeves in Cerritos. Efficiency and timely service are important to us, and we're glad that your vehicle was returned to you sooner than expected. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us. Thank you for choosing us!

Helpful
October 21, 2023

Great experience, with Chandika, Albert and Aj very helpful with getting the vehicle I want. Great service! More

by Cheesman2768
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jinadasa
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with Chandika, Albert, and Aj, and that they were able to assist you in getting the vehicle you wanted. Providing great service is our priority, and we appreciate your feedback. Thank you for choosing us!

Helpful
October 21, 2023

I like this dealership. It’s close to where I live and very convenient. Good sales staff. More

by Adrian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Adrian, we appreciate this wonderful feedback and 5-star rating. Please reach out if we can assist you again!

Helpful
October 21, 2023

Excellent service, well customer met all my needs and made things happen. Will recommend them. More

by jeaneth_aguirre89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to know that our team provided you with excellent service and met all your needs effectively. Thank you for considering us for recommendations. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us.

Helpful
October 20, 2023

Excellent job done on the car. Will use the Honda dealership Cerritos for the next Service. More

by gmaclin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you were satisfied with the excellent job done on your car. We look forward to serving you again at the Honda dealership in Cerritos for your next service. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us!

Helpful
October 20, 2023

They had great customer service when I had my appointment. I was very satisfied afterwards. More

by roddyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a great customer service experience and left satisfied. Your satisfaction is our priority, and we're here for all your automotive needs in the future. Thank you for choosing us!

Helpful
October 20, 2023

Customer service was excellent Julie is an amazing customer representative always very knowledgeable and helpful More

by snelsontarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in service department
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that Julie provided you with excellent customer service and that you found her to be knowledgeable and helpful. Your satisfaction is important to us, and we appreciate your feedback. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

Oct 25, 2023 -

snelsontarver responded

Julie just keep up the great customer service very pleasurable to always work with you

Oct 25, 2023 -

snelsontarver responded

N/A

Helpful
October 19, 2023

Value your people that put in the effort to be their best version every day. More

by Dave.L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Sales
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Oct 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We absolutely value our dedicated team members who strive to be their best every day. Their hard work and commitment to providing exceptional service make our dealership what it is. Thank you for recognizing their efforts, and we will continue to support and encourage their continuous improvement. If you have any further feedback or suggestions, please feel free to share. Your input is important to us.

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