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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
8,300 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,300 reviews

October 12, 2023

Daniel helped me find my Honda Accord & I am super happy with it. He was knowledgeable & made buying a car painless. He even picked up my husband so he could come look at the car. He went above and beyond! More

by melalbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Daniel provided you with excellent service and went above and beyond to make your car buying experience a positive one. Enjoy your new Honda Accord, and if you ever need anything else or have questions in the future, please don't hesitate to reach out. Thank you for choosing us!

Helpful 3
October 12, 2023

Christy was very responsive and attentive to my needs. Her professionalism and excellent customer service made the process of purchasing my first car very easy! More

by Donna R
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with Christy! We're delighted to hear that she provided you with excellent customer service and made your first car purchase a smooth process. Your satisfaction is our top priority, and we appreciate your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!

Helpful
October 12, 2023

Christy is great! I would work with her again if she is at another dealership. She took care of everything for me as much as she can given the limited decision making More

by Charlie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad to hear that you received great customer service from Christy, and we apologize for any inconveniences you encountered during your time at our dealership. If you would like to discuss this more please reach out to us when it is convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
October 11, 2023

Too much pushing for selling extended warranty etc. Should concentrate selling car and give a good deal to customer More

by Jakechae1
Recommend Dealer
No
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize if you felt any pressure regarding extended warranties. Our goal is to provide the best possible experience for our customers, and we will take your feedback into account to improve our approach. Thank you for sharing your thoughts, and we hope to serve you better in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
October 10, 2023

This location is pretty busy. It was good to have an appointment which I made on line. More

by Shawn
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing to make an appointment with us online! We understand that our location can get busy, and scheduling in advance can help streamline your visit and ensure you receive timely service. If you ever have any suggestions or feedback on how we can further improve your experience, please feel free to share.

Helpful
October 10, 2023

The service rep or supervisor was very helpful throughout the entire experience. Charges were explained along with any applicable discounts. I was very satisfied. More

by noelpapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Oct 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a positive experience with our service team! Clear communication and transparency regarding charges and discounts are essential aspects of our customer service. If you ever have more questions or need assistance in the future, please don't hesitate to reach out.

Helpful
October 10, 2023

Nice service to the car but waiting 4 and a half hours for a two hour service when having an appointment. My car was done and out front for 45 minutes before to told me. More

by Randygordonramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for the extended wait time you experienced despite having an appointment. Your time is valuable, and we understand that this delay was inconvenient. We'll be reviewing our scheduling and service processes to ensure a more efficient and timely experience for our customers in the future. Thank you for bringing this to our attention, and we hope to provide you with a smoother and faster service in your next visit.

Helpful
October 10, 2023

Everyone is so polite and helpful, always treated with the upmost care. I really appreciate it. More

by jbennette68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We truly value your continued support and appreciate your kind words! Our team is committed to providing excellent service, and we're delighted to hear that you've had positive experiences with us. If you ever need anything or have any questions, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you with any automotive needs you may have. Thank you for your loyalty, and we look forward to serving you again in the future!

Helpful
October 09, 2023

Phil was great. He helped us through every stage of the buying process. Very nice guy, very professional. I would come back to him in the future. More

by energy.kpe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Phil! We're thrilled to hear that he provided you with excellent assistance throughout the buying process. Customer satisfaction is our priority, and we appreciate your kind words.

Helpful
October 09, 2023

Service was great and Jonathan took his time to help me out and offer me great options! More

by susanaliset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a great service experience with Jonathan! Providing excellent service and options to our customers is a top priority, and we're glad to know that he was able to assist you effectively. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out.

Helpful
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