Norm Reeves Honda Superstore Cerritos

They were supposed to fix the fuel pump recall! I called and talked to the service dept and they said they would fix it and made an appt for me. Then, I went to pick it up and they said they didn I called and talked to the service dept and they said they would fix it and made an appt for me. Then, I went to pick it up and they said they didn’t even have the parts! No one called me and told me and it was a complete waste of my time. I am very dissatisfied. More

The waiting is terrible. Letting a customer to wait for 8 hrs is a pissed off. Letting a customer to wait for 8 hrs is a pissed off. More

Went in for routine B1 service for my 2017 Honda CRV. Michael Vasquez was my service advisor and he had me in and out in about an hour: Michael Vasquez was my service advisor and he had me in and out in about an hour: More

The customer service is really good, it was fast and very accurate.Honda is the best🥰 accurate.Honda is the best🥰 More

They made it easy, no haggling, just listened to what I wanted! I felt they were on my side, it was a very pleasant experience! wanted! I felt they were on my side, it was a very pleasant experience! More

Once again I thank you Susanna! Making everything simple and easy to buy a car. She hears you and gets what you want and gets you the best deal possible! She’s straight up with you Making everything simple and easy to buy a car. She hears you and gets what you want and gets you the best deal possible! She’s straight up with you and will help you. Amazing Sales person! If I ever want to purchase a car again. I will go directly to her. More

Buying a vehicle can be a very stressful event and over the course of the last few weeks, we found that not all car dealerships are the created equal. My wife and I walked away from several dealerships af the course of the last few weeks, we found that not all car dealerships are the created equal. My wife and I walked away from several dealerships after being drawn by a sale price that didn’t include thousands of dollars in surprise and mandatory add-ons. The frustration we experience served to better understand and recognize a golden opportunity like we got today from Norm Reeves Honda in Cerritos. Susanna Yim immediately contacted us after we inquired about a very particular vehicle, 2023 Accord Sport Hybrid, that we found listed online. Susanna was very pleasant, cordial and most of all, transparent. It was a true pleasure dealing with Susanna. Her sales experience and no pressure approach put us at ease by addressing all of our concerns. Sales Manager, Peter Balint was also courteous and professional. He certainly knew the SoCsl market. The process was made simple and straightforward. Business Manager, Ramzi Maymoun closed out the finance and options process. His patience and thoroughness was greatly appreciated as well. Bottom line, we had no regrets driving 55 miles to Cerritos from Santa Clarita and neither will you if you want a great all around Norm Reeves Honda team buying experience. More

Great salesman in Darrell Pork,super dealership with a great sales team.I’ll buy again. great sales team.I’ll buy again. More

Excellent services for an automobile. I have been a Honda customer since I was in the Philippines. All our cars back home are Honda. Although there was one incident last year that after t I have been a Honda customer since I was in the Philippines. All our cars back home are Honda. Although there was one incident last year that after the maintenance service, they were unable to close the oil gasket inside the hood properly and the oil spilled. We had to bring back the car a week after because there was a warning regarding the oil. More

Excellent customer service from Anthony in the service department; exceeded my expectations on every detail! department; exceeded my expectations on every detail! More