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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,173 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,173 reviews

March 14, 2025

Honda dealer worker did an awesome job, I would recommend people to your company, your co workers were excellent More

by patsyalvarez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s great to hear that our dealership worker left such a positive impression and that you would recommend our services to others. Your endorsement of our team’s excellence motivates us to keep delivering outstanding service. Thank you for taking the time to share your experience.

March 14, 2025

Good dealership, lot of customers even on a raining Tuesday. However, the wait for an "express" oil change took 2.75 hours, too long. More

by wxlypee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your honest feedback and are glad that our team was helpful, though we do apologize for the wait. While we strive to keep our service efficient even on busy days, your comments highlight an opportunity for improvement. Thank you.

March 14, 2025

Leo Lazcano was great as an advisor and very friendly. According to my paper it stated that they inspected my tire pressure. But the following day my tire pressure light came on. Since it was late at nigh More

by tazukorni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad Leo Lazcano left a positive impression with his friendly and professional advice during your visit. At the same time, we regret any inconvenience caused by the subsequent tire pressure concern and appreciate you sharing your experience with us. If you'd like to discuss this further, we're here to help. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 14, 2025

Need better customer service. Return phone calls or service providers answer phones when calling for status on vehicle More

by Sandlot522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We recognize the importance of timely communication and are always working to refine our processes so that customers feel fully informed. Your input is truly appreciated as we continuously strive to enhance our service. If you'd like to discuss your concerns further, please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 13, 2025

It was very busy when I showed up but because I had an appointment it didn’t take long at all, by the time I walked the Mall sit down 15 mins they was done and I was out of there More

by Shirley Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Isn't that great to hear, Shirley? We can imagine that seeing such a busy service center could make you wonder how long the appointment would take. We're glad that you could do some shopping at the mall while your Honda received service. Remember that you can also take advantage of our service specials! Thank you!

March 13, 2025

Ramiro was an awesome guy that took care of our first oil change and was able to get us out quickly More

by linayescass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so delighted that your first oil change for your Honda went so well with Ramiro's help! These types of maintenance tasks can prevent major issues from occurring. Stick with us, and we'll make sure that your car runs well for the long haul. Thanks so much!

March 13, 2025

I had a great experience working with Darrell Pork. He was incredibly knowledgeable, patient, and genuinely attentive to my needs. He made the entire process smooth and stress-free. I truly appreciate More

by Anne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your Honda, Anne! It sounds like Darrell really knew about the lineup and could make you feel prepared to buy your car. We will be sure to pass this on to him. He will be happy to accommodate any customer you send his way. Thanks so much!

March 12, 2025

Excelente atencion y servicio rapido , quede muy satisfecho con el trabajo que le hicieron a mi vehiculo . More

by rcardozo0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Mar 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Gracias por tu reseña de cinco estrellas! Nos alegra haber podido satisfacer tus necesidades de servicio para tu Honda. Nuestro equipo de servicio estará aquí siempre que tu vehículo necesite atención. ¡Nos vemos la próxima vez! Si tienes amigos o familiares que busquen un servicio de confianza, estaríamos encantados de ayudarles también.

March 11, 2025

Deal with norm reeves for nearly 20 years everyone there earns my trust the system and business process is very good More

by nlssummer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Wong
Mar 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! It's hard to believe that we've been partners in your shopping and service needs for so long. We appreciate your loyalty and hope to celebrate 20 more years. Thanks so much!

March 11, 2025

I absolutely love going to this Honda location. Every time I go in for a service or to get a car I’m always made to feel taken care of. Samantha was a pleasure to work with. I originally didn’t pla More

by xoxo.lezlie24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Lezlie! Congratulations on your unexpected new Honda. Sometimes, when the time is right, you have to strike. We're so happy that Samantha could make it seem so clear and practical to make the change. Thanks for trusting in our team, and we hope to see you at your first service appointment!

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