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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,190 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,190 reviews

February 18, 2025

Incredible experience. Courteous, professional, from sales to finance Did 95% of the deal over the internet. Susanna Yim went above and beyond to get my deal done. I won't More

by dodgerfan1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Gotta love when technology works in your favor! Huge congrats, and thanks for sharing your experience. We're so glad Susanna could help make everything happen and get you behind the wheel. Enjoy the ride!

February 18, 2025

Advispr have no excellent customer service. He is rude. Not answering 2 calls. I just want to check about the status of my car coz im in the mall for almost 4 hours and i am with my 85 year old More

by cabebe.mark..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello Mark, We appreciate you bringing this matter regarding the dealings you've had with our service team. We understand your frustration in the delays and will be addressing our service team to ensure that loyal customers like you receive quality service. If you'd like to discuss this in further detail, please be sure to reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 18, 2025

Service was fast, and George was thorough when dealing with me and my car. I did not feel like he was trying to oversell me. More

by mariaais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'll have to thank George for the quality service he performed on your Honda, Maria! Speedy service is our goal, and we're excited to reach it. Thanks so much, and we hope to see you again!

February 18, 2025

Nice service. I recommend for everyone. Oil change price less than others. Only problem for makes Appoitment. More

by vishwaghule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the recommendations! We're also happy that you could get an oil change for your Honda at a reasonable price. They're so important for successfully driving your car. Thanks so much!

February 18, 2025

Very helpful and friendly human beings in this store. This is the store to buy a car! More

by jlpm102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abdul
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're pleased that our sales team of human beings could be so helpful. We're not at the stage of car-selling robots yet! Thanks so much, and please let us know if you would like to add any accessories!

February 18, 2025

Everyone I was in contact with was very friendly and helpful and informative. Wish you had a van to take you home and back More

by claudiajbriiinkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's a good idea, Claudia, and we will consider this for the future! We appreciate your glowing words about your experience and hope to see you at a future appointment. Feel free to schedule it online. Thank you!

February 18, 2025

Mike Porter was our salesman (Phil Byrd assisted him). Phil was excellent and helped us with the test drive. Mike was absolutely outstanding. We bought a 2024 Civic Si from him and he is the reason we More

by emcmahon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your two new Hondas! We're happy that our inventory could supply you with a 2024 Honda Civic Si and a 2025 Honda CR-V and that Mike could be there for you with Phil's help. Thanks so much for giving us your business, and we're more than ready to help you again!

February 18, 2025

Getting my car serviced here is always easy. Appointments are easy to make and I never have to wait too long. More

by austinsstuff922494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only work with service department
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Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Service for your Honda should be easy, Austin! We're delighted that you have had such satisfying experiences and look forward to serving you again. Remember, too, that we have service specials that you can enjoy. Thank you!

February 17, 2025

I’m satisfied with the overall experience at Norm Reeves Honda Superstore in Cerritos. Javier Pena was very helpful. More

by thompsonn7114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena Service department
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Feb 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your satisfaction is our priority! We're glad that was demonstrated to you through Javier's performance. If you'd like to request him again, please feel free to ask. Thank you!

February 17, 2025

Went in for a recall staff was very prompt and helpful. Easy check in and easy check out More

by yelhsacruzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas - Service
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Feb 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Prioritizing recall repairs can ensure that you stay safe in your Honda. We're pleased that the repairs went so well and were speedily yet efficiently done. Thanks for putting your trust in us, and feel free to schedule your next service appointment online!

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