Norm Reeves Honda Superstore Cerritos

I was in the market for a Honda Odyssey and I saw the perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13t perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13th and we all really liked the van. We had our own financing arranged with our credit union. We didn’t want to take the van that same day since it needed a spare key fob which had to be programmed. We asked if we could put a deposit and come back on Thursday the 19th to finalize the transaction and we were told we had to sign their finance contract that same day and arrange our credit union to mail a cashiers check to them before we were to pick up the van on Thursday. When reviewing the contract, I brought to the attention of the finance person, Brett, that my husband had to be listed as the buyer and myself as the co-buyer since he had the qualifying income. The contract was drawn up as the opposite, myself buyer and my husband co-buyer. I brought this to his attention and he said it would be fine. I mentioned this to him several times and he finally was willing to make the change, however he didn’t know how. He called one of his co-workers to assist him make the changes and his co-workers began to show him how and then that co-worker asked why do we want to do this and I explained to him that my credit union may have an issue with this because of the income and he said don’t worry it will be okay as is. He said don’t Change anything because he would have to change all the paperwork. Needless to say it was not acceptable from our credit union, so we let Brett know by phone three days later. We had to resign all the paperwork with the corrections and make the down payment which Brett told us had to be made to the credit union which was also incorrect, the down payment had to be made to the dealership in order for our credit union to process the check for the financed amount. We finally left and went to our credit union which was only a mile away to sign our loan documents and pick up the cashiers check for the balance of the vehicle. We were very fortunate that the credit union was so close otherwise we would have gone through a hassle. We dropped off the cashiers check and got a receipt and finally left the dealership. On November 23rd a letter was generated and signed by Brett stating that the contract was unable to be assigned to a financial institution and therefore the vehicle has to be returned. We received two of these letter on November 27th. I then attempted to contact a manger in the finance department and left several voice mails and no one bothered to return my call. I am very dissatisfied with this dealership and the way they do business. I should have looked at reviews in depth before ever going to this dealership. I will definitely do my due diligence in verifying the reviews on a dealership in the future before doing business with them. When you do so much volume you tend to lose the importance that every customer matters. I am still waiting for someone to contact me in management. Hope this review helps others. More

Norm Reeves Honda Superstore CerritosDec 8, 2020Laura Norm Reeves Honda Superstore Cerritos Dec 8, 2020 Laura "I was in the market for a Honda Odyssey I was in the market for a Honda Odyssey and I s Norm Reeves Honda Superstore Cerritos Dec 8, 2020 Laura "I was in the market for a Honda Odyssey I was in the market for a Honda Odyssey and I saw the perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13th and we all really liked the van. We had our own financing arranged with our credit union. We didn’t want to take the van that same day since it needed a spare key fob which had to be programmed. We asked if we could put a deposit and come back on Thursday the 19th to finalize the transaction and we were told we had to sign their finance contract that same day and arrange our credit union to mail a cashiers check to them before we were to pick up the van on Thursday. When reviewing the contract, I brought to the attention of the finance person, Brett, that my husband had to be listed as the buyer and myself as the co-buyer since he had the qualifying income. The contract was drawn up as the opposite, myself buyer and my husband co-buyer. I brought this to his attention and he said it would be fine. I mentioned this to him several times and he finally was willing to make the change, however he didn’t know how. He called one of his co-workers to assist him make the changes and his co-workers began to show him how and then that co-worker asked why do we want to do this and I explained to him that my credit union may have an issue with this because of the income and he said don’t worry it will be okay as is. He said don’t Change anything because he would have to change all the paperwork. Needless to say it was not acceptable from our credit union, so we let Brett know by phone three days later. We had to resign all the paperwork with the corrections and make the down payment which Brett told us had to be made to the credit union which was also incorrect, the down payment had to be made to the dealership in order for our credit union to process the check for the financed amount. We finally left and went to our credit union which was only a mile away to sign our loan documents and pick up the cashiers check for the balance of the vehicle. We were very fortunate that the credit union was so close otherwise we would have gone through a hassle. We dropped off the cashiers check and got a receipt and finally left the dealership. On November 23rd a letter was generated and signed by Brett stating that the contract was unable to be assigned to a financial institution and therefore the vehicle has to be returned. We received two of these letter on November 27th. I then attempted to contact a manger in the finance department and left several voice mails and no one bothered to return my call. I am very dissatisfied with this dealership and the way they do business. I should have looked at reviews in depth before ever going to this dealership. I will definitely do my due diligence in verifying the reviews on a dealership in the future before doing business with them. When you do so much volume you tend to lose the importance that every customer matters. I am still waiting for someone to contact me in management. Hope this review helps others. More

Really great place. Chandika and AJ really helped me out and gave me the best deal possible. The entire process was easy and I got the car I came to see! and gave me the best deal possible. The entire process was easy and I got the car I came to see! More

Beyond courteous. Helped us purchase a car at 9pm and was very patient and kind. Would refer my wife or anyone I knew who I cared about. Shes professional and non aggressive. 5 stars. My son was a 1st time b very patient and kind. Would refer my wife or anyone I knew who I cared about. Shes professional and non aggressive. 5 stars. My son was a 1st time buyer with absolutely no credit and she got him a deal that someone with a 700 FICO score would've got. More

Susanna was awesome. Responded to our inquiry quickly and gave us the best price right away. No haggling. We were in an out in under an hour. Will do dealing with Susanna for our next car. gave us the best price right away. No haggling. We were in an out in under an hour. Will do dealing with Susanna for our next car. More

Friendly staff. Hossain Ahamed/sales was pleasant and able to answer all my questions/concerns. Mike Aguilar/finance made the process smooth. Overall enjoyable experience. able to answer all my questions/concerns. Mike Aguilar/finance made the process smooth. Overall enjoyable experience. More

Wonderful help. You got me my car and into finance quick. I enjoyed my experience at norm reeves Honda Cerritos. Come get your car here I enjoyed my experience at norm reeves Honda Cerritos. Come get your car here More

Save yourselves time and ask for Diego Cruz! He was great, answered all my questions over the phone so that the process was short and sweet when I arrived. Of the bat, I noticed he was genuine and did great, answered all my questions over the phone so that the process was short and sweet when I arrived. Of the bat, I noticed he was genuine and did his best to get me the car I was looking for and more! Overall, the team at Norm Reeves Honda is awesome and provides outstanding services. Also had the opportunity to meet Ray Saboor; he was super helpful and provided me with great insight into my new car. Also, shout out to Ralph Calvo for putting me in great hands every time I am there. More

I was searching for a CPO car for a couple of months and Ty was very patient and answered all my questions about availabile vehicles. He didn't pressure me into buying, just asked if I liked the cars I test Ty was very patient and answered all my questions about availabile vehicles. He didn't pressure me into buying, just asked if I liked the cars I test drove. After my purchase, there was a small problem with my tire pressure and I was able to bring it in and Greg in the service department fixed it immediately. More

Susanna did a great job of working with me to get me the car I wanted! She contacted me when the car came in on the truck and had it ready and waiting when I arrived. Not only did she make the experience ea car I wanted! She contacted me when the car came in on the truck and had it ready and waiting when I arrived. Not only did she make the experience easy but Brett in financing did an incredible job as well! I got a great deal and will definitely recommend them and Norm Reeves Honda to my friends! More