Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,275 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
Contact Dealership
View Awards

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 10,275 reviews

October 24, 2024

Good experience always and the waiting room is not confortable at the time I waiting More

by Sandralamas45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor is an excellent adviser
Report | Print
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty is greatly appreciated, Sandra, and we're happy that your Honda service visit went well with Trevor's help. We value your feedback on our waiting room and will look into this for you. Thanks for letting us know, and we look forward to seeing you again!

October 23, 2024

I had a great service, very fast, friendly, and helpful people. Would recommend to anyone near by. More

by mariaadiaz1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service experience, Maria! We're glad that we could provide the service that your Honda needed. Please let us know what else we can do for you. Thank you!

October 23, 2024

Parts department and service department We’re good help They know what they’re doing More

by littlelion28655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that you were satisfied with the service your Honda received from the service and parts departments, littlelion28655! Thanks for stopping by, and we can't wait to help you again!

October 23, 2024

Top notch! Joseph was a pleasure to deal with and Mike Monell was very helpful. Totally impressed! More

by todd84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Mike Monell
Report | Print
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that, Todd! We're glad that Joseph and Mike could service your Honda, and we will pass on the compliments. Thanks so much, and we look forward to serving you again!

October 23, 2024

Horrible service. They wanted me to buy tires and never checked to see why at 12k miles. I found myself the alighnment was off. Bad service and attitiude multiple time More

by jkarzola41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed to read that your service visit for your Honda wasn't up to your expectations, jkarzola41. If you would like to discuss the issues you faced, including the alignment your car received, please reach out to our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 23, 2024

Horrible customer service from the Advisor and manager as well. Didn’t even solve my problem or concerns. No updates!!! More

by adlis
Recommend Dealer
No
Employees Worked With
Darrell Pork
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (Advisor)
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to hear about the issues that you encountered when you brought your Honda in for service, adlis. That way, we can discuss the issues we need to improve upon with our service staff and give you a five-star experience next time. Please contact our dealership to discuss these matters with our dealership representatives. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 23, 2024

Quick service. Pleasant service people. Happy to use them again when I next need service. More

by lee.powell5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service that we aim to provide to our customers, Lee! We're glad that your visit was quick and pleasant. Thanks so much, and we look forward to you returning with your Honda!

October 22, 2024

I had a great experience here, my salesman Jojo was Amazing and such a good vibe! More

by mia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the fantastic feedback! We’re glad you’re happy with our service. Please visit us anytime for further assistance.

October 22, 2024

Excellent hassle-free experience during the entire lease process from Kim Kelly Luan and George Habib (finance)!!! More

by keith.cruse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Habib/Finance: Excellent Service
Report | Print
Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind review! We’re thrilled you had a great experience with us. Be sure to stop by again for any of your car needs.

October 22, 2024

it was excellent moments for me. the employees are very helpful . they have huge collection More

by Maruf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad you had a positive experience with us! Feel free to reach out if you need anything else.

1
...
94
95
96
...
1028