Norm Reeves Honda Superstore Cerritos - Service Center

Accomodating , Great interpersonal service from Miguel. Prompt with promised time . All in all Great SERVICE! Prompt with promised time . All in all Great SERVICE! More

I made an appointment for a windshield issue but when I took my vehicle in, my service advisor still had to call the windshield person to come in , which they cancel later that day. They had them reschedul took my vehicle in, my service advisor still had to call the windshield person to come in , which they cancel later that day. They had them rescheduled for the next day. I understand it’s an outside company they used but I thought I had an appointment to coordinate the day my car was going to be in. What I thought was going to take one day, took 3 days. I had to figure out a way to get around since I was expecting my vehicle to be in the shop for 1 day. Jonathan did a good job keeping me inform but just the overall duration of the repair was not good More

Excellent service with this dealer. I will continue to choose this dealer for my car service I will continue to choose this dealer for my car service More

Best Honda Dealer , the team very professional thank you for taking care my car se for taking care my car se More

Robert was very helpful and very friendly, I would definitely work with him again. He advised me on what my car may need next, which was great! definitely work with him again. He advised me on what my car may need next, which was great! More

$170 for diagnostic test, ripped off, you get 0 starts from me, not friendly customer service. 20 years ago when I bought my first car were super friendly. Inviting now everybody's looks snobby what an at from me, not friendly customer service. 20 years ago when I bought my first car were super friendly. Inviting now everybody's looks snobby what an attitude problem More

Had a 9:15 am appointment. Vehicle was not inspected until after 11 am. No evidence that oil change I came in for was even done. Oil change Not listed in service invoice. Oil s Vehicle was not inspected until after 11 am. No evidence that oil change I came in for was even done. Oil change Not listed in service invoice. Oil service sticker inside vehicle not changed. Previous tire service technicians do not reset tire pressure sensors which alarmed shortly after I left. More

Excellent, Exceptional,Friendly,Compassionate All around top of the line excellent service and outcome of the service top of the line excellent service and outcome of the service More

Better service than previous times we have taken our car there. It was the quickest service we ever had there. It was the quickest service we ever had More

They were supposed to fix the fuel pump recall! I called and talked to the service dept and they said they would fix it and made an appt for me. Then, I went to pick it up and they said they didn I called and talked to the service dept and they said they would fix it and made an appt for me. Then, I went to pick it up and they said they didn’t even have the parts! No one called me and told me and it was a complete waste of my time. I am very dissatisfied. More