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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,447 Reviews
Call Service Center (562) 888-5100

2,447 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 28, 2024

Excellent service and communication by Thanh! Great professionalism and prompt service. While I did not expect to spend as much as I did, the experience was seamless! More

by aqmakeup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad you had a 5-star experience! Let us know if we can help you again in the future.

September 28, 2024

I live going there. Bought my last 3 cars and always treated great each time. Moat of the guys are twrrific More

by behuebners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive feedback! We’re here whenever you need us again.

September 28, 2024

I had to wait three hours for my car and they told me that it will only be two hours More

by Mscavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to us so that we can learn more about your experience with us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 27, 2024

My service advisor was great but the wait was horrible maybe it was just my luck that I picked a busy Saturday but overall it was good. They need to bring back the coffee and pastries More

by rjnajeraasss848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Sep 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star review! It was a pleasure to assist you, and we’re here whenever you need us again.

September 27, 2024

Service reps are always very helpful. I always receive good service, which is why I keep coming back. More

by evojoveldsd14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny and Bryan Salas
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Sep 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're so happy to have met your expectations. Let us know how we can assist you next time!

September 27, 2024

My service advisor Oscar is top tier. Thank you Ocsar for the 5 star customer service. More

by josephmillton690541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ocsar
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Sep 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your amazing review! We're grateful for your support and look forward to serving you again.

September 27, 2024

Ramiro always delivers when it comes to customer service and communication about my vehicle’s needs. More

by Mfuentes3-
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Sep 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad you had a 5-star experience with us! Don’t hesitate to reach out if you need anything in the future.

September 27, 2024

Car was on the dealer for 7 days no feed back. I did call for information never call very infatuated More

by memza011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We realize that your time is valuable and apologize for the wait. Please reach out to us at your earliest convenience so we can discuss your recent experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 27, 2024

I always receive great work and customer service. Wait time is always shorter than expected. If something else needs work done they let me know right there, and let me know if it’s something that can More

by nerissacharles2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review made our day! We hope to see you again in the near future.

September 27, 2024

Staff is always friendly and knowledgeable on services needed for vehicles. Also, o appreciate they don’t try to sell unnecessary services. More

by Esoy_Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Cruz
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Sep 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled you had a 5-star experience! Feel free to visit us again or reach out if you need anything else.

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