Norm Reeves Honda Superstore Cerritos - Service Center

After i took my car for B1 service, whrn i drove to work , something loose ubder my car, someone forgot to finish his job correctly , something loose ubder my car, someone forgot to finish his job correctly More

Normally a good dealer to go to for service, however my most recent visit questions whether i should continue to go. I came in for an oil change and tire rotation. I was told I was due for new break fluid most recent visit questions whether i should continue to go. I came in for an oil change and tire rotation. I was told I was due for new break fluid so I added that service. I was a little unsure if i needed it but they have my service record in front of them and trusted that they know what I need (I’ve been going to this dealer for almost 8 years, and my current car for 3 years). When i got home i checked my invoice from my previous service 6 months and 8,000 miles prior. I saw I had paid for a break fluid exchange. I called the service department and they took a while before they finally let me talk with my service advisor. My service advisor had no explanation to why they thought I was over due for this service. They took the service off. When i went to pick up my car they still tried to charge me for the break fluid service, I had to walk through the whole invoice with them. What I didn’t catch but I wish I did while I was there is my service provider charged me for a Performance oil change on top of the normal oil change charge, I drive a honda civic…. I don’t need that performance oils and never get it! Regardless what is usually a good service center, failed me this time. More

It was the worst experience. I ever had the car was suppose to be done within 2 hrs it took 5 hrs instead I ever had the car was suppose to be done within 2 hrs it took 5 hrs instead More

Service advisor was not helpful at all. I waited for my car 45 mins after it was finished and sitting in the parking lot. I got up myself to see what was going on. An issue I have with my c I waited for my car 45 mins after it was finished and sitting in the parking lot. I got up myself to see what was going on. An issue I have with my car was not taken care of and there were no notes left on the problem to see whether or not it’s something I need to pay for. I called the following business day and spoke to my service advisor about the issue and he told me to come in the following day and I will get taken care of. I showed up and it was his day off and no notes were left again on my situation so I was not helped and help was not offered. They told me to come back the next day when he’s back to work and I declined to waste my time and gas again. They then walked me out. Doesn’t seem like customer service/satisfaction is a priority at this dealership. More

Dealership & Trevor were great! ! Quick and speedy service - will come back again! thanks for your help Trevor! ! Quick and speedy service - will come back again! thanks for your help Trevor! More

Always help me when I take my car to the dealer so nice I have like 8 years going there for the change oil an brakes I have like 8 years going there for the change oil an brakes More

The best dealership in the world that’s true outstanding customer service I will recommend anybody to buy a car or the service go to Norm Honda superstore in Cerritos customer service I will recommend anybody to buy a car or the service go to Norm Honda superstore in Cerritos More

Huge Honda dealership and excellent support from service if you ever have a problem with your car. if you ever have a problem with your car. More

Very welcoming environment, assisted with the needs of the car. Also gave me more information on what other services my car would need for next visit. the car. Also gave me more information on what other services my car would need for next visit. More

Bad service. Julie did not update me on anything. Car made noise after my oil change Julie did not update me on anything. Car made noise after my oil change More