Norm Reeves Hyundai Superstore

Excellent experience! Made my third purchase from Norm Reeves Hyundai yesterday! I purchased my 2020 Hyundai Veloster and am in love!!! Vito Beato assisted me for a second Made my third purchase from Norm Reeves Hyundai yesterday! I purchased my 2020 Hyundai Veloster and am in love!!! Vito Beato assisted me for a second time and just like the first time with my 2017 Hyundai Elantra, I received amazing service! He is always a pleasure to work with as he genuinely shows interest in selling you a car. Vito takes the time to make sure to show you every car you are interested in and all of the features to ensure you are 100% satisfied before you drive off the lot! Definitely look forward to business in the future! More

Money talk!!!! I felt from dealing with them , that they care only about the money ( How much they can get from you !!!!!) Every thing you have to negotiate about it I felt from dealing with them , that they care only about the money ( How much they can get from you !!!!!) Every thing you have to negotiate about it !!!!! No one honest with the money things!!!!! Every one works for his target, no one cares about any customer at all unfortunately 😥😥😥 the car had two big scratches ,,, no one wants to deal with that !!! I was almost to walk away, I am not happy with my purchase at all, think to return.. More

Holmes This is the 5th car my husband and I have purchased from Hyundai and everyone at the dealership has always been absolutely wonderful! We tell all of o This is the 5th car my husband and I have purchased from Hyundai and everyone at the dealership has always been absolutely wonderful! We tell all of our friends and family about them. More

Excellent Experience Superior Service Went to buy a new 2019 Hyundai Elantra Value Edition. Easy transaction. Up front pricing. No back and forth. No hounding. Czar Daniolco handled every Went to buy a new 2019 Hyundai Elantra Value Edition. Easy transaction. Up front pricing. No back and forth. No hounding. Czar Daniolco handled everything from start to finish and thoroughly oriented me to the features of my new car. I highly recommend this dealership and I give its team, especially Czar Daniolco 5 stars. They exceeded my expectations and I am happy with the way the transaction was handled and with how I was treated by everyone. (Michael too in sales). You have a team you should be proud of! - Damien Diaz More

Excellent Experience Bought a 2016 Genesis from Vito Beato back in late Spril. The experience was excellent. He took care of me all the way. Explained a lot of the feature Bought a 2016 Genesis from Vito Beato back in late Spril. The experience was excellent. He took care of me all the way. Explained a lot of the features about the car and handled the sale professionally. I would definitely go back and purchase another car at Norm Reeves. More

Jake May have been “curbing” his personal car This review is for sales manager Jake Weber, and may not reflect the integrity of the company itself. My wife and I have been looking for a vehicl This review is for sales manager Jake Weber, and may not reflect the integrity of the company itself. My wife and I have been looking for a vehicle for her aging parents. We found one on Autotrader from a "private owner". I sent an email and Jake Weber replied the very next morning. Not wanting to waste his time or ours, I made him an offer and he refused the offer. No problem. But he called me back within a few minutes and told me he spoke to his wife and they accepted our offer. I told him we were on our way, and that traveling from Fresno we would arrive about 4 pm. He said come on down. By about Bakersfield, he sent me this text message: "Hi Nick. So a fellow who looked at the Santa Fe Sport 2 nights ago is offering $13,500 but coming tomorrow. So that's where I'm at until tomorrow-13,500. Local. Hyundai store is advertising a 2016 Hyundai Santa Fe Sport for $15,505 plus license plates, 49800 miles. Mine is a 2017 with only 47780 miles". So he got us on the road with a good deal, then switched the price when we were far enough down the road to not want to turn back. It worked! Although he broke our verbal agreement, we were still interested in his vehicle but now had a lack of confidence in his integrity (what else could we expect?). So rather than make a bee-line straight for his vehicle, we had a few back up vehicles to look at on the way, and still made the drive. Around 6:30 pm, we texted him to see if we could still look at it before we made a decision. He said he was still at work. No problem. I asked: "What time will you be available?". This was his response: "Do you want to come down? I drove Santa Fe here today". He gave us the address and told me to text him when we arrived. Where was his place of business? What does he do for work? Guess what? Sales manager for a Hyundai dealer! Never ever mentioned he was a car salesman. Even then, When we couldn't find the address, I called him and said "so what car dealership do you work at?". He literally laughed at us (over Bluetooth so all could hear) and said "why, Norm Reeves Hyundai superstore of course!". Really? When we arrived at 7:40 he informed us he wouldn't be available to show the car until 9pm! When he saw that that made us extremely frustrated, he said it may be sooner, but he's "working with another customer" right now. At this point we had been on the road for almost 8 hours. My father in law has had back surgeries and uses a walker. Mother in law two hip surgeries. We were tired and frustrated. We were walking back to the car frustrated, but since he said it may be sooner, I went back and asked him if he could just give us a time so that we could go look at other vehicles. He said 9pm. When I got frustrated Jake looked at me like I was an idiot and said "what did you expect? I'm at work, I can't show you the car". I asked him, "what was your plan when you accepted my offer and we told you we were on our way to buy your car? We would have arrived between 4-5, were you planning on having us wait until 9 the whole time?". He stumbled on his words, and had no response. I gathered my family, got in the car, but before my wife and father in law could get in, he tried to stop them and said "I don't know why his so upset, I told him it would be just a few minutes." So what is it Jake? Are you having us wait until your shift ends at 9pm? Or will it "be in a few minutes" and are you "curbing"? (Selling you personal vehicle while on the clock at a dealership). Either way, not good. I gathered my wife and father in law, and told them not to listen to another word he says. He lacks integrity and is a liar. Sorry for the long review. But this was by far the strangest car deal I have ever been involved in. We were completely disrespected and the whole situation was demeaning. This was some strange "bait and switch" pricing tactic. We never did look at his Santa Fe. I wouldn't have taken it from him even if he gave it to me for free. More

Great Service! After having a horrible experience at a GMC Buick dealership, we were very happy with the customer service provided while shopping and test driving. D After having a horrible experience at a GMC Buick dealership, we were very happy with the customer service provided while shopping and test driving. Did not feel rushed or pressured like other dealerships and had an overall great experience. Vito Beato was nothing short of helpful with our purchase and in great time! Would definitely recommend this dealership for anyone looking to purchase a new vehicle with excellent customer service. More

Amazing service Vito was an exceptional person who helped me get the truck I wanted. When other guys previously had told me I wasn’t going to be able to buy the truck Vito was an exceptional person who helped me get the truck I wanted. When other guys previously had told me I wasn’t going to be able to buy the truck on a Saturday. Vito did not gave up and made happen for me. Next thing you know, I drove out of the dealership with the truck I wanted. More

Very welcoming and great customer service They were all very welcoming and very knowledgeable. Very honest from the beginning on what we were looking for and what kind of vehicle would work be They were all very welcoming and very knowledgeable. Very honest from the beginning on what we were looking for and what kind of vehicle would work best for us as a family of 5. End result was great and we drove out of there with a beautiful brand new car. More

Very Happy with our Hyundai Sonata Vito spent a very hot Sunday afternoon with us. We went from car to car looking for the perfect one for our family. It must have been 100 degrees or Vito spent a very hot Sunday afternoon with us. We went from car to car looking for the perfect one for our family. It must have been 100 degrees or felt like it but Vito kept showing us many options to keep us satisfied. We narrowed it down to two choices and did the test drive on both and without a doubt the Sonata was the most comfortable in every which way. Vito was very friendly and knowledgeable in everything about Hyundai. We will highly recommend Vito to all our friends and family. My wife and I liked the extra special attention given to us from the beginning to the end. Thank you for a great experience with Norm Reeves Hyundai in Cerritos. More