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North Penn Mazda - Service Center

Colmar, PA

4.8
1,999 Reviews
Call Service Center (215) 822-1361

1,999 Reviews of North Penn Mazda - Service Center

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April 29, 2025

The service was excellent, but the 3% tax on credit card payments is unacceptable. I was not prepared or notified of the change. More

by dareim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Emfinger
Report | Print
Apr 30, 2025 -

North Penn Mazda responded

Hi Dareim, Thank you for your feedback and for the kind words about our service — we’re glad to hear it was excellent! We’re truly sorry to hear that the 3% credit card service charge affected your experience. Unfortunately, this has become a more common practice due to rising processing costs from credit card companies. We’ve done our best to be transparent by posting notices on all entry doors, windows, and service counters, and we always offer the option to pay with cash or debit without any added fees. We completely understand how this may have come as a surprise and regret that it disrupted your stay. Like you, we hope things can shift in the future so that we no longer need to apply this charge. Thank you again for visiting us — we truly appreciate your business and hope to welcome you back soon under better circumstances.

April 29, 2025

Always a good experience with Mazda and Will Jones. Very good and always updates on my car. More

by BETT19501
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Report | Print
Apr 29, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you've consistently had a great experience with Mazda and with Wil Jones. Providing excellent service and keeping our customers informed every step of the way is what we strive for. We truly appreciate your continued trust and loyalty—see you next time!

April 28, 2025

They were helpful and courteous. Took interest in my concerns. Very simple. I also got a loaner which was good. More

by smc717a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 26, 2025

EVERYONE was just the nicest person and so accommodating. Building is spotless. Would highly recommend More

by seacat777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Emfinger
Report | Print
Apr 28, 2025 -

North Penn Mazda responded

Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our team and that you found our facility spotless. Providing a welcoming and comfortable environment is always our goal, and it’s incredibly rewarding to know we made such a great impression. Thank you for recommending us — it truly means the world! We look forward to welcoming you back anytime! 🚗✨

Apr 28, 2025 -

North Penn Mazda responded

Thank you so much, for the amazing 5-star review! 🌟 We’re so glad to hear you had a professional, efficient, and friendly experience with us. Knowing you would choose North Penn Mazda again — and even recommend us to your friends and family — means everything to our team. We truly appreciate your trust and support, and we’re always here whenever you need us! 🚗💨

April 26, 2025

Professional, efficient, knowledgeable, friendly. I would purchase from North Penn Mazda and would recommend them to friends and family. More

by presleye69
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Landis
Report | Print
April 26, 2025

The service department is great at NP Mazda. Professional and courteous. They value their customers! More

by DANNYBATE
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Landis
Report | Print
Apr 28, 2025 -

North Penn Mazda responded

Thank you for the fantastic 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our service team at North Penn Mazda. Providing professional, courteous service and showing our customers how much we value them is always our top priority. We truly appreciate your support and look forward to serving you again in the future! 🚗🔧

April 24, 2025

Catie was very professional. When I arrived she explained the entire process to me, including when my car would be ready. Very enjoyable experience, Mazda management should be ve More

by renegonzalez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and for taking the time to share your experience, Rene! We're thrilled to hear that Catie made your visit such a smooth and enjoyable one. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We truly appreciate your support and look forward to seeing you again down the road. 🚗✨

April 19, 2025

My experience having my car serviced was great. The drop of process was smooth and communication of what was done was clear. More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that your service visit went smoothly and that communication was clear throughout the process. We truly appreciate your trust in us and look forward to seeing you again next time! 🚗✨

April 18, 2025

They are always helpful, kind, and courteous. They answer all my questions. It’s easy to set up appointments. They always follow up after the appointment. More

by FUN2TEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

North Penn Mazda responded

Thank you so much for the kind words 😊. We're thrilled to hear that you've had such a positive experience with our team. Providing helpful, kind, and courteous service is what we strive for every day. We're so glad scheduling and follow-ups have been easy and convenient for you. We truly appreciate your trust and support! 💬🙌

April 18, 2025

North Penn Mazda provided excellent service and was very efficient getting the job done on time. More

by brentiwcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Emfinger
Report | Print
Apr 21, 2025 -

North Penn Mazda responded

Thank you so much for the great review! We're glad to hear you had an excellent experience and that everything was completed on time. Your satisfaction means a lot to us, and we appreciate you choosing North Penn Mazda for your service needs. Looking forward to seeing you again! 😊🚗

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