
North Penn VW
Colmar, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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You guys were great! Your staff was great from intake to delivery of our vehicle. We had a few bad experiences at another dealership and you folks were so much better tha Your staff was great from intake to delivery of our vehicle. We had a few bad experiences at another dealership and you folks were so much better than them. You also delivered our vehicle sooner than I thought it would be done. Thank you! We will definitely use North Penn Imports for all of our VW needs moving forward!! More
VW 10,000 Mile Checkup Overall a great experience. Everyone's friendly, professional, and they follow through on what they say. They really make it easy to do business there Overall a great experience. Everyone's friendly, professional, and they follow through on what they say. They really make it easy to do business there. More
Excellent care by your adviser, Ken Great customer service and friendly staff. Very helpful in explaining the services performed and necessary repairs. Clean showroom and waiting area, t Great customer service and friendly staff. Very helpful in explaining the services performed and necessary repairs. Clean showroom and waiting area, too. My car was ready when promised. More
Car purchase Michael Sinclair was solid, honest, knowledgeable and no pressure. I've walked away from cars I wanted to buy just because I couldn't stand the car s Michael Sinclair was solid, honest, knowledgeable and no pressure. I've walked away from cars I wanted to buy just because I couldn't stand the car salesman gaming me. Michael just wanted me in the car I wanted . Not the one he wanted to sell me. Highly recommend him. More
Service was done on my tire in a timely manner I brought my car in because my tire was losing air; the problem was fixed within an hour and I was completed satisfied with the service. I brought my car in because my tire was losing air; the problem was fixed within an hour and I was completed satisfied with the service. More
Check engine lite on My check engine lite on my dash was on. Took it in for service. Turns out there was a service bulletin and the work was done for free. My check engine lite on my dash was on. Took it in for service. Turns out there was a service bulletin and the work was done for free. More
great experience Tim met all my needs..he is a great guy and a pleasure to work with. It is obvious he loves his job ! I got what I needed from him for my loan.. too Tim met all my needs..he is a great guy and a pleasure to work with. It is obvious he loves his job ! I got what I needed from him for my loan.. took a test drive ..loved the car ..came back that weekend and off i drove. also when i came to pick it up it was newly waxed and as it was a used model it had some scratches but they were also cleaned up very nicely. I couldnt have been more pleased. Thank you Tim- good luck at the lake More
2019 Atlas SEL Bill Kurz and Jason Hartman are fantastic. These guys made me feel valued by the dealership. They fulfilled my needs and were respectful of my time to Bill Kurz and Jason Hartman are fantastic. These guys made me feel valued by the dealership. They fulfilled my needs and were respectful of my time to complete this transaction. You owe it to yourself to experience this level of service from a dealership. More
Slow - Expensive - Unfortunate My appointment was for 9 am, I arrived and checked in close to 8:50 am - at least 10 minutes early. I was there for an oil change and State inspectio My appointment was for 9 am, I arrived and checked in close to 8:50 am - at least 10 minutes early. I was there for an oil change and State inspection and my estimated cost was $176 per the young man that checked me in. Almost 3 HOURS LATER I checked out to a bill of $280+! New windshield wipers were required to pass the State Inspection and a new cabin air filter was recommended. The windshield wipers seems like a very sneaky way to up my cost - stating that they were smearing and wouldn’t pass inspection. What was I to do? You had me. Interesting that I had never noticed it. The cabin air filter was “suggested.” I asked for a look at my old one before replacing - at the tune of $50+. This information was never given to me - but I got the bill for it when I checked out. What was I to do? You had me again. And the folks working the phones and check ins could be heard from where I was waiting for 3 HOURS and they were very rude with their comments about customers that they had just gotten off the phone with. They all seemed to be more interested in the young lady whose last day was that day than taking care of their customers. Finally, 3 hours! Really! You knew that I was waiting for my vehicle when I checked in. I can understand an hour, or maybe 90 minutes - but 3 HOURS! I should send you MY BILL FOR MY TIME while I waited. You cost me way more money and time than necessary. I will not be returning and will make sure that I tell anyone that asks about my experience at North Penn VW. Very expensive. Very slow. Very unfortunate. More
Never a problem The service staff are great. I’m in about every 3 months for scheduled maintenance and it’s always quick and easy. My car is always ready when they s The service staff are great. I’m in about every 3 months for scheduled maintenance and it’s always quick and easy. My car is always ready when they say it will be. For a person with my schedule, that’s a big deal. More