North Penn VW

Inspection on my GTI Ken was fantastic at taking the time to explain any and all issues with the inspection and the car was taken care of wonderfully. I always take comfo Ken was fantastic at taking the time to explain any and all issues with the inspection and the car was taken care of wonderfully. I always take comfort in knowing I’m getting great service More

Misunderstanding and misinformation Apparently received a email in error that had us come in for “Complimentary initial service” Service writer said no such service existed. Fortunatel Apparently received a email in error that had us come in for “Complimentary initial service” Service writer said no such service existed. Fortunately, dealership honored the email and did not charge. While in the shop, Technicians were supposed to fix squeaks and rattles-tried but failed. All still exist. Technician refused offer for me to ride along and point out problems. Service writer offered to fix when we return for a part recall. More

Quick, Easy Purchase Overall, excellent experience. Settling on a price and purchasing the vehicle was quick and easy. Greg answered all of our questions and we felt like Overall, excellent experience. Settling on a price and purchasing the vehicle was quick and easy. Greg answered all of our questions and we felt like we got a fair deal. Jason made the financing simple, and was even able to find us a better rate. Thank you! More

Great service I went in to have my air bag sensor replaced it did take some time as it was over the weekend and a part had to be ordered but i was given a loaner ve I went in to have my air bag sensor replaced it did take some time as it was over the weekend and a part had to be ordered but i was given a loaner vehicle and provided with great service. Returned to a washed car and problem fixed as well as a few recalls serviced while it was there. More

Making new car buying a snap North Penn VW suggested an upgrade to my 2017 GTI several times. The estimated value of my trade-in was presented along with the price of the new GTI North Penn VW suggested an upgrade to my 2017 GTI several times. The estimated value of my trade-in was presented along with the price of the new GTI with discounts. The deal was even better than original estimates. Greg Holland is one of the most capable and knowledgeable sales professionals I have ever dealt with. More

Far Superior Regardless of the dealership, I've previously had not the greatest experiences. When I visited North Penn VW for the second time, it was as near-perf Regardless of the dealership, I've previously had not the greatest experiences. When I visited North Penn VW for the second time, it was as near-perfect as the first time. Tracy helped me both times, and she's the type of person that you want representing your business, company and/or dealership. I'm not sure how anyone has that much pep and unending friendliness in the early morning, but she crushes customer service. Pro-level. More

Professional staff The staff at North Penn are real professionals. I have been buying cars for years here and would never consider anywhere else. Bill is sales and Jas The staff at North Penn are real professionals. I have been buying cars for years here and would never consider anywhere else. Bill is sales and Jason in finance are part of a great team NP has built. More

Pleasant, efficient. North Penn VW is nice to do business with. I always felt like I got a fair and professional assessment of repairs needed to my 2000 VW Eurovan. My u North Penn VW is nice to do business with. I always felt like I got a fair and professional assessment of repairs needed to my 2000 VW Eurovan. My usual contact at the front desk is Erin Trotter who is knowledgeable about auto maintenance and repairs, and explains things well. The waiting room is comfortable with TV, newspaper, coffee and bottled water. More

Poor! But George was helpful Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. I will NEVER go back again! More

Amazing Experience Everyone at VW was extremely friendly and helpful. Tim was exceptional- he went above and beyond to make sure everything went as smoothly as possible. Everyone at VW was extremely friendly and helpful. Tim was exceptional- he went above and beyond to make sure everything went as smoothly as possible. He was fantastic and patient while my toddler was running around the showroom and he really took the time to make sure everything was perfect for my new car. He even gave my son his own dummy VW key which we now can’t go anywhere without! Overall, the best experience I’ve ever had at any dealership! More