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1,739 Reviews of North Penn VW - Service Center
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May 26, 2025
Pleasent experience. I was in and out in less then 1 hour for my 20,000 mile check up I was in and out in less then 1 hour for my 20,000 mile check up More
by ERIC.GRUBMAN
Verified Customer
May 20, 2025
I've had an ongoing issue for more than two years now with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin trotter service rep, I would not be a north penn customer. I have been a loyal customer for fifteen years now and north penn upper management doesn't care. I have submitted video evidence of an extended crank on start up, which I know is a fuel pressure issue, and it was confirmed to be the issue by service technicians at north penn. However north penn upper management refuses to fix the issue under warranty saying the extended crank does not happen when they try to start my car. Front end people at north penn are great. The managers behind desks that you never see do not care about you, hindering the service people from helping you. If it is under warranty, north penn upper management will not fix it until the warranty expires and you have to pay out of pocket. More
by NEILGAZIZ
Employees Worked With
May 17, 2025
Erin and the team at North Penn always provide great customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. More
by Todd Davenport
May 16, 2025
The service attitude at the counter was very nice, the technicians were very serious, and the waiting time was also good. technicians were very serious, and the waiting time was also good. More
by tina.xu1618
May 13, 2025
North Penn Volkswagen is undoubtedly the premier destination for car service. The staff here are exceptional and remarkably friendly. I strongly recommend this place for all your car repair needs. J destination for car service. The staff here are exceptional and remarkably friendly. I strongly recommend this place for all your car repair needs. James was exceptional. More
by SHIRISHTRIVEDI111
Employees Worked With
May 11, 2025
great service and great communication,very greatful for the curtesy transport service, they explain everthing so you can easily understand the curtesy transport service, they explain everthing so you can easily understand More
by glorybe2
Employees Worked With
May 10, 2025
It was easy to schedule, communicate with, and my car was well taken care of at North Penn. well taken care of at North Penn. More
by MEGRESKO
May 05, 2025
NPVW has been my go to service place for my GTI for many years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time. years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time. More
by Alexmtnez
May 05, 2025
Fantastic customer service at competitive prices, as always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having do always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having done to ensure your vehicle's performance is at its very best. More
by daviswf&eaj
May 04, 2025
Friendly, Communicative and Honest Always keep you updated on the process and what to expect at checkout updated on the process and what to expect at checkout More
by SARAHDAVIS032
