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1,776 Reviews of North Penn VW - Service Center
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September 22, 2025
This experience was frustrating, to say the least. We specifically took our car to this dealership because we own a Volkswagen, and these guys are supposed to be the experts. They did not solve the pr We specifically took our car to this dealership because we own a Volkswagen, and these guys are supposed to be the experts. They did not solve the problem the first time, but charged us over $1,400. We had to have the car towed back to the dealership because it was still not driveable. They thought they fixed it the second time, but actually did not. When we brought the car back a third time and the real problem was diagnosed, we were charged another few hundred dollars for the part that should have been ordered in the first place. This was also over a span of roughly three weeks of this back and forth, and being down a car. The staff was nice, but didn’t seem to be treating this issue with any sense of urgency. More
by ERIN39
Verified CustomerEmployees Worked With
September 20, 2025
I depend on N. Penn for service . they have gone above and beyond to figure out what's wrong with my car. Penn for service . they have gone above and beyond to figure out what's wrong with my car. More
by KEVO51
September 19, 2025
Good service overall but I feel that some services are overpriced and techs go overboard trying to upsell services when listing 'recommended' services. overpriced and techs go overboard trying to upsell services when listing 'recommended' services. More
by dnmajied
September 19, 2025
Jesse is the best and he gives a very good example for the dealer thanks jesse the dealer thanks jesse More
by amar.zellag
September 15, 2025
Fantastic first time visit! NP VW has an outstanding reputation in the community and for good reason. NP VW has an outstanding reputation in the community and for good reason. More
by bolksey85
Employees Worked With
September 14, 2025
Easy to schedule appointment, and Jesse was patient and helpful explains what they did when I picked up the car. helpful explains what they did when I picked up the car. More
by dbright34
September 12, 2025
North Penn VW is awesome! Our service at this dealership is always exceptional. Thank you to the team there for taking good care of us and our vehicles! Our service at this dealership is always exceptional. Thank you to the team there for taking good care of us and our vehicles! More
by HOJOTHUM
September 09, 2025
We trust NP VW. They always treat us fairly and are helpful in answering any questions. Service Dept is reasonable and does not seem to charge for things not needed. They always treat us fairly and are helpful in answering any questions. Service Dept is reasonable and does not seem to charge for things not needed. More
by Lleo
September 04, 2025
I like the customer service at this dealership. They are great. I plan to purchase another car from North Penn VW. They are great. I plan to purchase another car from North Penn VW. More
by Bobbeckett
August 30, 2025
They're great, very accommodating and always take time to explain what they're going to do. explain what they're going to do. More
by bcaplin123
