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North Penn VW - Service Center

Colmar, PA

4.7
1,747 Reviews
Call Service Center (215) 822-1361

1,747 Reviews of North Penn VW - Service Center

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July 03, 2025

Everything was fine Jesse made a good job Pick was great I like it I willing come back More

by uniquebirdhouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2025

I always have a great experience m. From when I first leased my car to every time I have to have maintenance. The staff is great. More

by RONISKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

Great service. Easy to schedule. Prompt service. Reasonable charges. In and out under 2 hours. More

by WRVinovskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2025

Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable More

by PETES528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 21, 2025

Great customer service. Cordial, accommodating, respectful, and quick service. Great environment/services provided while you wait for your car to be serviced. More

by KUFFUORT
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
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June 16, 2025

Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection More

by Gableinjanice
Recommend Dealer
No
Employees Worked With
Erin Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
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Jun 16, 2025 -

North Penn VW responded

Hello Ms. Gablein, Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to share it with us. Our inspection mechanics follows the Pennsylvania state inspection guidelines very closely to ensure every vehicle meets the required safety standards. In this case, the inspection mechanic found excessive play at the wheel and measured it with a dial indicator to find it exceeded the .25" tolerance acceptable by Pennsylvania state. He identified this play was in the steering rack and therefore estimated replacing that component. We understand it can be frustrating to receive unexpected repair estimates, and we always strive to be as transparent and thorough as possible in our assessments as you saw during the video inspection that was sent to you. If you have any questions or would like to review the inspection findings with us, we’d be happy to go over them in more detail. I'm happy to offer to reinspect the vehicle with the work that was completed by another inspection mechanic and if I find that we were incorrect in our assessment, I'll refund your inspection fee you paid to our dealership. Your safety is our top priority, and we value the opportunity to assist you. Sincerely, Ken Benton kenb@northpennvw.com 267-956-1145

June 06, 2025

Service technicians are always friendly and helpful and keep you updated on the status of your vehicle. Waiting room is clean and they provide coffee and other beverages while you wait. More

by DAREMAN6307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 04, 2025

Quick to respond and assess the situation. Jim was great. Thanks you. Over and out More

by Mbabinchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

Dealership normally provides great customer service and does good quality work! I’m satisfied with the service I received. More

by KUFFUORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

Service Center for this dealership is awesome. People are friendly, the waiting area is clean. It's easy to come back for service and inspections. More

by alize07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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