Back

North Penn VW - Service Center

Colmar, PA

4.8
1,734 Reviews

1,734 Reviews of North Penn VW - Service Center

Sort by
November 08, 2020

Always have a good experience getting my Golf R serviced here. Video walk around a of the status of the car is something cool they do and text message updates make it much easier for me rather than needing More

by mschreffler94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

North Penn VW service center is easy to work with. Erin Trotter and the rest of the staff are very friendly and do their best to get my vehicle in and out in a timely fashion. More

by Brent G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
October 26, 2020

Great experience. I recommend this service department. I would happily send friends and family here to have their service done. I’ve been a customer for years. More

by JEFFREYAPPLEGATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
October 24, 2020

Always a great experience at North Penn Volkswagen. Over the years my wife and I are blessed to have owned 23 new vehicles. We seen and lived through all sorts of sales and service experiences. Happily NPVW More

by Archie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake McLean. 5 stars!
October 22, 2020

North Penn Volkswagen is a dealership that has Always exceeded every expectation. The sales and service advisory staff is knowledgeable, friendly, and courteous! I have purchased several Volkswagens fro More

by Mein_gti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hartman, Ken Piccari
October 15, 2020

First time there for service per a recall notice on my leased VW (from another dealership that discontinued their association with VW ). Impressed with experience. More

by EILEENDM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Expensive; discounts as promised were not applied; was charged $46 dollars for wiper blades;service manager told me he would apply discounts; never did; never followed up More

by DTHOMPSON215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Campacci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
2.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

North Penn VW responded

Mr. & Mrs. Thompson, Thank you for your recent visit to our VW Service Department. We understand that repairing your vehicle is sometimes an unexpected and burdensome expense. Due to this, we perform quarterly pricing evaluation to ensure we're within market value. The factory wiper blades are much higher quality than what you'll find at a general auto parts store and require less frequent replacement. The wipers were installed free of charge and we did also provide you with a service discount to relieve you of some of the financial burden. If you have any questions regarding the invoice that was reviewed with you, please give us a call at 267-956-1145. We look forward to seeing you again at your next service visit. Ken Benton Service Manager

October 11, 2020

Charlie Z is the man. He has been working on my cars for 15 years now and has never let me know. Highly recommend NP and the service dept. More

by JClemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2020

Dealer was thorough and did everything we asked them to. Do. We are very pleased with your service and love our car. Thank you for your help. More

by MUDDERSAUL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2020

Excellent service!!! The people is very nice and sale department is great too. They have excellent waiting room. The costumer service has the information that you need. More

by LCARBONELL73
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
4.0
This rating includes all reviews, with more weight given to recent reviews.
...
137
...