North Penn VW - Service Center

As always, this dealership went above and beyond. Not only did they service my car promptly, but they did everything they could to insure my safety, and theirs, from Covina-19. Thank you for all your eff only did they service my car promptly, but they did everything they could to insure my safety, and theirs, from Covina-19. Thank you for all your efforts. More

Always knowledgeable, courteous and trustworthy. Never feel like I'm being taken advantage of or paying for service I don't need Ken Benton is a pleasure to work with. feel like I'm being taken advantage of or paying for service I don't need Ken Benton is a pleasure to work with. More

Family owned and operated with a professional staff and with a personal feel. Antonio in sales was extremely helpful in the sales process and Erin in service has been great in completing the two services with a personal feel. Antonio in sales was extremely helpful in the sales process and Erin in service has been great in completing the two services I have had so far. I feel I made a good choice in selecting North Penn VW to be my dealer. More

excellent! A little expensive, but worth it! The service was fantastic, friendly and kept in constant communication. The video explanation and tour was really h A little expensive, but worth it! The service was fantastic, friendly and kept in constant communication. The video explanation and tour was really helpful in seeing and understanding what needed to be done. More

Just had an oil change performed on my car today. Dropped my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 oil change and 19 for a tire plug), I agreed and signed the document. The real trouble is when I went to pick my car up and was told that they cannot honor the coupon now and need to charged me $130+. They did not tell me up front and did not call me after they discovered this... also she claims that the issue was that vehicles needed to be a VW? Except the coupon does not say that but my car is technically the same as other VW 2.0T motors as Audi’s are pretty much Volkswagens. Once I pointed that detail out the service rep then said oh what I meant was that your car takes 6+ quarts! Never have I heard that before as I have owned many VWs and Audi’s... then shouldn’t this have been the case for my 2016 2.0T GTI that has also been serviced at NP VW before and never had this problem?!... Overall experience is a 2/10 and I will never come back to north penn VW even though I have been going there for years to have a number of my cars serviced there! Avoid at all costs and go to many of the other dealerships to have your car serviced for better customer experience! More

Great service. Love their video inspections. Great work done by staff. Always kept up to date on work being done and how long completion will be. done by staff. Always kept up to date on work being done and how long completion will be. More

I have recently moved to the area so it was my first experience with North Penn VW. The staff of the service department was very helpful, efficient, and were able to get me in for an appointment quickly experience with North Penn VW. The staff of the service department was very helpful, efficient, and were able to get me in for an appointment quickly when my engine light came on. Both the service and the work completed and was of high quality. More

Service Dept is very helpful and knowledge able and friendly. Was given a loaner car while my car was serviced and may have found my next car. Price of work done was accurate . friendly. Was given a loaner car while my car was serviced and may have found my next car. Price of work done was accurate . More

The visit went well. We always trust Erin and like working with her. The service team discovered a serious tire issue and fixed it in a very efficient and timely manner. Will continue to recommend N working with her. The service team discovered a serious tire issue and fixed it in a very efficient and timely manner. Will continue to recommend Nort Penn to my friends and family. More