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North Penn VW - Service Center

Colmar, PA

4.7
1,742 Reviews

1,742 Reviews of North Penn VW - Service Center

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April 16, 2020

I dropped off my car during the COVID 19 situation and they took every precaution they could to make everyone safe. Much appreciated. Thank you! More

by BKVWGUY
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael in service
April 16, 2020

Very satisfied with the service! Second time I’ve used the dealership and will continue to have work done there! The service was exceptional and done earlier then expected More

by CINKJANG
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2020

Awesome experience. From scheduling appointment to work completed. Top notch! Especially liked the video sent explaining the work that was being done. Thank you. N More

by NLHMKR
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
April 03, 2020

I highly recommend North Penn VW due to their no pressure sales team and excellent service team. You won’t be disappointed if you purchase your next car from them. More

by Fxbtopshelfaccess
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael and Ken in Service are awesome! , Fred Shelp
April 01, 2020

They often respond to any concerns I have relating to my car and they offer accommodating services. I also am glad to see consistency services More

by DJUNA Tiguan 2019
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Fitchett, Jeff Applegate, Jason Hartman
March 31, 2020

As always, this dealership went above and beyond. Not only did they service my car promptly, but they did everything they could to insure my safety, and theirs, from Covina-19. Thank you for all your eff More

by GLMWILDFLOWER
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2020

Always knowledgeable, courteous and trustworthy. Never feel like I'm being taken advantage of or paying for service I don't need Ken Benton is a pleasure to work with. More

by SJRICCIO
Recommend Dealer
Yes
Employees Worked With
Ken Benton
March 16, 2020

1 star to VW. Not to north penn. bad quality. And not reliable. Spent so much on my CC. Please please try to get over quality up. I am sure. I am not getting VW for my next car. More

by Jay Li
Recommend Dealer
No
Employees Worked With
Normally I spoke to jesse. He is doing good.
Apr 07, 2020 -

North Penn VW responded

Mr. Li, Thank you for taking the time to provide feedback. I am sorry for the issues you have encountered with your VW CC. As always, we are committed to providing you the highest level of service and expertise available. If you have any unresolved concerns please do not hesitate to reach out to us. Thank you, Ken Benton Service Manager

Apr 08, 2020 -

Jay Li responded

During this crazy outbreaks. Brought my car in did my 100k. Cost a lot. Paid for my rental like why? Who got the schedule to drive around. When I get my car back. Tire pressure sensor goes off. Went back again. I am assuming dealer don’t care if people have to change life schedule to go to dealer. It’s not worth it. And I did also spoke to rep before. Do you have any good offer of trade in. Walking around in the showroom many times. No greeting. No nothing. By the way. Tire sensor It’s about $600 to change all of them. I am so tired of VW. Not just north penn. Overall quality of service and car just bad. People are good people. Jesse from service and other girl always work in the morning. Show cares and provide more value for customer.

March 06, 2020

Family owned and operated with a professional staff and with a personal feel. Antonio in sales was extremely helpful in the sales process and Erin in service has been great in completing the two services More

by MFRNBOLD
Recommend Dealer
Yes
Employees Worked With
Antonio Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter - Service Consultant 5??
February 29, 2020

excellent! A little expensive, but worth it! The service was fantastic, friendly and kept in constant communication. The video explanation and tour was really h More

by PARENTS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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