1,545 Reviews of North Penn VW - Service Center
Tire alert came on Friday late Friday afternoon, I called our salesman Tim Notorianni he told me bring car in 8 am Saturday am, I was there early and taken care of by p Friday late Friday afternoon, I called our salesman Tim Notorianni he told me bring car in 8 am Saturday am, I was there early and taken care of by plugging tire and checking the others great service this day without problems, of course I have tire protection!!! More
EXCELLENT SERVICE great people. great service. I did not have to wait too long. I would definitely return for future service appointments. Keep up the great work!!!! great people. great service. I did not have to wait too long. I would definitely return for future service appointments. Keep up the great work!!!! More
Why I go back The employees and the customer service keep me going back to the VW dealership. They go out of their way to explain what will be done to the car. The employees and the customer service keep me going back to the VW dealership. They go out of their way to explain what will be done to the car. More
Better than expected service and value This group tries hard to do a good job and I don't feel overcharged when they are done, both in service and in sales. I have purchased vehicles here f This group tries hard to do a good job and I don't feel overcharged when they are done, both in service and in sales. I have purchased vehicles here for me, my wife, my daughter and for work. More
I'll be back Everyone was super friendly and helpful. I felt acknowledged. My questions actually got answers and I was advised without feeling pressured. This al Everyone was super friendly and helpful. I felt acknowledged. My questions actually got answers and I was advised without feeling pressured. This alone takes weight off my shoulders and makes experiences like this memorable. More
another outstanding performance I truly appreciate the professionalism of all the staff at North Penn. Ken Benton rocks! He is very knowledgable about VW and the history of my GTI. I truly appreciate the professionalism of all the staff at North Penn. Ken Benton rocks! He is very knowledgable about VW and the history of my GTI. He always goes above and beyond and helps make my service experience great and as stressless as possible. He not only goes over my problems but suggests little tips on things that I can do to keep costs down. 4-22-15 (this was a couple months ago) I had a major problem with coolant all over the ground and my car was inoperable. I called North Penn and spoke to Ken. I had my car towed to dealer that day and within a couple days the car had a new water pump and serpentine belt. Now it runs really well again and that is one less thing to stress over. Thank you Ken and Thank you North Penn for truly making car service professional and stressless. Also Great Thank you to North Penn mechanics! You show your passion for VW though your mastery of my GTI repairs...I appreciate it very much and you can take pride in your work. More
Replacement vehicle I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficie I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficient and CARING the service personnel were through the process to getting a new replacement. They are great--I highly recommend them. I had bought a VW years ago from another dealer-NO comparison to my service at North Penn. You won't be sorry working with them if you want to purchase a VW More
Damage car during service dropped car off for an easy oil change. Get home and realize the whole bumper is cracked. Upon returning to the dealer the owner came out and told me dropped car off for an easy oil change. Get home and realize the whole bumper is cracked. Upon returning to the dealer the owner came out and told me that I must have hit something. When asked them for the security footage it was "temporarily down". No remorse. No sorry. Nothing. Just blame placed on me. Terrible experience. More
Just the best ! Walking into a Volkswagen dealership on a snowy evening is not my idea of the way to spend my free time, but when you walk into North Penn Volkswagen Walking into a Volkswagen dealership on a snowy evening is not my idea of the way to spend my free time, but when you walk into North Penn Volkswagen and you are welcomed by a gentleman such as Tim Notarianni, you cannot help but be pleased to be just where you are! I was dropping off my car for a routine service appointment on such an evening and, as always, I was greeted by the friendly service manager Bill Sampson. He was warm, knowledgeable and pleasent. He was not selling cars, nor were any other of the associates that I encountered that evening. These men were being human, kind, gracious. Tim Notarianni is the leader of these qualities. He was, as usual, filled with more knowledge about my upcoming service and concerned that everything was in good shape with my current 2012 Jetta. .North Penn doesn't need to sell cars because the staff at that dealership just makes you want to buy anything from them. I walked out that night with a brand new Volkswagon . I don't know why I bought a car. I certainly had not planned to do so, but once again, I have another wonderful car with the memories of a wonderful North Penn VW experience. I spoke to one of the employees of the dealership saying, " I don't particularly like a Volkswagens more than any other car in the world, " but I certainly like to work with North Penn and their staff, their financial management representative, Jason Hartman, a true professional and especially their sales representative, Tim. These kinds of people make buying anything, a pleasure. I would recommend them and I trust them. When I'm there, I feel important and I feel that my concerns are theirs . They make me realize that my safety and happiness is their most important job. What more can you ask in this day and age! More
The Best of the Best! From the first moment i walked into the service department the person couldn't have been more obliging he was very courteous, caring individual and we From the first moment i walked into the service department the person couldn't have been more obliging he was very courteous, caring individual and went out of his way to make you feel like you were the most special person around which is very rare in this date and time. I've always thought that VW's had the best of everything and that's the quality that you get with owning and buying a VW which is why I bought the vehicle I did.. My hats are off to all of the people at North Penn VW from the salesmen who sold me my Passat SEL (Joe DePhillipo) to the service department (Bill Sansom) they are the best so they don't have to worry about the rest!!! Thank you so much to you both for making me feel so special! Yvonne Finnegan More