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1,742 Reviews of North Penn VW - Service Center
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January 22, 2023
Wipers not working. Took car in for evaluation. In video tech says it’s not electrical, it needs new wiper motor. Also noted connector tab was broken - which it was. I t Took car in for evaluation. In video tech says it’s not electrical, it needs new wiper motor. Also noted connector tab was broken - which it was. I take car home, get to wiper motor connector, push it in a bit and - wipers now work. I put a zip tie on it and now is super snug and wipers are all good. Glad I took the time to double check and not spend the big $ on the recommended repair they wanted to do. That $100 for the diagnosis was wasted $. Should have just checked it myself to begin with. Lesson learned. More
by JLYNCH5465
Verified CustomerEmployees Worked With
Don’t remember any names
January 22, 2023
Didn’t notice on our 50k service visit that the car was past inspection. They just said it wouldn’t pass without repairs. Never offered or did inspection. When I said costs were too high after benchmark past inspection. They just said it wouldn’t pass without repairs. Never offered or did inspection. When I said costs were too high after benchmarking they managed some how to lower them. More
by Susan.e.lorenz
January 21, 2023
Very good, nice, fast. just after finish they forgot to call me. I called them at 4pm. Still good just after finish they forgot to call me. I called them at 4pm. Still good More
by Evaliu
January 21, 2023
Great communication and customer service, and their process of educating me with video guidance on what was going on with my car/what needed to be fixed, was hugely appreciated. Very innovative of Nort process of educating me with video guidance on what was going on with my car/what needed to be fixed, was hugely appreciated. Very innovative of North Penn VW! More
by DCLAUSEN105
January 20, 2023
They give you an approximate time of how long it will take for your service. take for your service. More
by WALKME1220
January 20, 2023
North Penn VW is always professional. Service is easy to schedule online. The waiting room is great. Service is easy to schedule online. The waiting room is great. More
by phlittle2253
January 19, 2023
This dealer was very professional and easy to work with. Top notch service, as always. Top notch service, as always. More
by WILLIAMWKANE
January 14, 2023
Great service Fair price Nice people Did not try to upsell Clean waiting area Return carb smelling nice upsell Clean waiting area Return carb smelling nice More
by ELLENREGANBARBA
Employees Worked With
Other Employees :
Erin Trotter
January 13, 2023
They are efficient, respectful of your time, and able to explain the work that needs to be done. Very professional explain the work that needs to be done. Very professional More
by Barb
Employees Worked With
January 13, 2023
I’m happy to fill out surveys that gauge effectiveness. Requiring a written review is frustrating. Requiring a written review is frustrating. More
by fr.brabazon
