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North Penn VW - Service Center

Colmar, PA

4.8
1,737 Reviews

1,737 Reviews of North Penn VW - Service Center

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September 27, 2022

Your service is always efficient, and your service people are very helpful which I appreciate very much. More

by SUEU1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

Quick response to problems and parts arrived on time to complete repair and the communication was great. More

by MARK.HERBST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriella Tano
September 26, 2022

Working with Ryan and Jesse is always great! I will continue to bring my car in to them. More

by rajeev.gowda77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

North Penn VW responded

Thanks for the great feedback on our team, Mr. Gowda!

September 26, 2022

I'm unhappy about how my last service was handled and nothing was done from a corrective measures standpoint More

by DROMINIECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriella Tano
Sep 26, 2022 -

North Penn VW responded

Mr. Rominiecki, Thank you for taking the time to review your last visit with me this afternoon. I'm glad we were able to come to an agreeable resolution for both parties. We appreciate your loyalty to our dealership and look forward to seeing you at your next routine maintenance visit. Sincerely, Ken Benton Service Manager

September 23, 2022

I received a $50 gift but you don’t that , comes as percentage , what’s with that . I guess you always have to read the fine print . More

by BILLSLAND6
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

Jesse and the entire Service team were Tremendous. He was Friendly, Professional, and communicated updates throughout the course of the Repair. He also provided a timeframe for completion of the work, More

by crlepre19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

North Penn VW responded

Thanks for taking the time to share you're experience! We look forward to seeing you again soon.

September 21, 2022

Horrible experience at every service. During my last service, the car was unable to be washed so I was given a coupon to go across the street. When I did, the side view mirror casing came More

by BRYANGIBB
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Campacci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

North Penn VW responded

Good Afternoon Mr. Gibb, I'm sorry to hear that we were unable to wash your family's Atlas during the service visit and the car wash we work with resulted in the mirror cap becoming damaged. Our team confirmed the part order we placed was received and we are working to find what failed in our notification process. Our Assistant Service Manager Jesse left you a message a few minutes ago to resolve this for you at your convivence. We look forward to offering you a positive experience and continuing to earn your business. Best Regards, Ken Benton Service Manager

September 21, 2022

I didn’t buy the car there, but they were very willing to help with the reprogramming of the key fobs More

by AGRPSU
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2022

Pothole shredded the front tire on my GTI. North Penn was able to get me in and out quickly with a matching tire. More

by noodoze@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2022

I have always had my car serviced at North Penn, I have never had a complaint about service or how I’ve been treated by this dealership. I’ve been using them for more then 15 years. Several of my VWs have More

by LEWISKNAUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin has always overseen service for my car.
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