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This rating includes all service center reviews, with more weight given to recent reviews.
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1,737 Reviews of North Penn VW - Service Center
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Verified Customer
July 29, 2022
Needed an oil change used the Xpress service was in and out within the hour with no appointment. Service advisors were friendly and informative will be back again. out within the hour with no appointment. Service advisors were friendly and informative will be back again. More
by JOHN.OTOOLE
July 28, 2022
Excellent dealership, with an in-depth review of your vehicle conditions and continuous communication with the service advisor. Excellent Service Department with a welcoming atmosphere. vehicle conditions and continuous communication with the service advisor. Excellent Service Department with a welcoming atmosphere. More
by VMBAEZ
July 28, 2022
Extremely pleasant experience. Very organized and knowledgeable staff. Happy I was able to be taken home rather than waiting Very organized and knowledgeable staff. Happy I was able to be taken home rather than waiting More
by donnam034
July 26, 2022
I like the video they sent showing the work they were doing to my car. doing to my car. More
by RLAUGUST1
Employees Worked With
July 25, 2022
The customer service is exceptional as is the service department. Excellent in every way. Thanks. department. Excellent in every way. Thanks. More
by CAPECODJEFF
Employees Worked With
July 24, 2022
Very helpful show interest in their clients. Make phone calls to insure you are happy with your car. Encourage you to call them with problems and stop in if you need help. An all around wonderfu Make phone calls to insure you are happy with your car. Encourage you to call them with problems and stop in if you need help. An all around wonderful caring honest car dealer. My sales person couldn’t do enough for me with both cars I purchased. More
by Barb
July 22, 2022
Pleasant staff. Service video helpful. Communication of services. Comfortable waiting area. Dog friendly! Offered shuttle. Service video helpful. Communication of services. Comfortable waiting area. Dog friendly! Offered shuttle. More
by emily921
July 21, 2022
Even with first appointment in the morning service took 3 hours. Service was quoted as taking 60 to 90 minutes. Previous service issue took 5 visits to resolve. Overall not to impressive. hours. Service was quoted as taking 60 to 90 minutes. Previous service issue took 5 visits to resolve. Overall not to impressive. More
by csucca
Employees Worked With
July 20, 2022
I normally deal with Erin or Ken as my advisor, but on the day of my appointment they weren't available, so Jesse was appointed my advisor. He was equally as qualified as Erin or Ken. He was professi the day of my appointment they weren't available, so Jesse was appointed my advisor. He was equally as qualified as Erin or Ken. He was professional and kept me updated on the status of my service. North Penn VW is lucky to have all three of these employees! More
by LINDAMKARP
