North Shore Honda

Good could be great Folks in sales namely Cindy and Charlie are awesome people that i would love to recommend to my friends and family..However, I would struggle to recom Folks in sales namely Cindy and Charlie are awesome people that i would love to recommend to my friends and family..However, I would struggle to recommend this dealership as a whole since buying a car would entail having to deal with Richard the finance manager..this guy is downright egotistic, unprofessional and a complete bully who does not deserve to be in the position he is in..i am merely echoing the sentiments shares by many an individual before me... Despite Richard’s best efforts to xxxx me off and calling me a ‘pain in the xxx’, i still bought a car from this dealership due to the professionalism and attention the folks in sales exhibited.. I strongly urge management to review how many people this guy has turned away from this dealership and determine whether he is actually worth it..i for one would not shop there again More

very poor customer service I went today to lease a CRV . The sales person was very rude & arrogant . was simply not interested to sell me a car . May be he was having a bad day I went today to lease a CRV . The sales person was very rude & arrogant . was simply not interested to sell me a car . May be he was having a bad day . More

An amazing treatment An excellent treatment in the store ,especially Jose Diaz who gave me an amazing accessory and also he helped me in all the doubts that i had , i rec An excellent treatment in the store ,especially Jose Diaz who gave me an amazing accessory and also he helped me in all the doubts that i had , i reccomend this store a 1000% to anyone in the country , thank you so so so much for you help and company at the store once again thank you and god bless you .. More

A Car buyers Nightmare The finance manager Richard is unethical and dishonest. I worked with Noel, and Charlie who were both nice guys. We worked out a deal on a Certified H The finance manager Richard is unethical and dishonest. I worked with Noel, and Charlie who were both nice guys. We worked out a deal on a Certified Honda Accord. I was pretty satisfied, and thought I had a good deal until I walked into Richard's office. He tried to sell me a warranty for 3k, and I spoke with a friend of mine before deciding to decline. After I declined he elected to to be rude, calling my friend "not so bright, and I must be crazy to turn this down". Then he told me that I would also need to pay a "bank fee" for $495 and gap insurance for $595. I was a little confused, but I was just going to accept it since I liked the car, and Noel and Charlie were good people. After waiting for a little while, they came and told me that the car was not certified yet, and I couldn't pick it up until the next day because it has to go through a 182 point inspection. At this point, I'm pretty frustrated but seeing it was a mistake they apologized profusely and Charlie gave me a ride home. I decided to go ahead with the deal. The next day I wanted to do some more research so I called TD Auto finance which was the bank they used to get my financing. They told me gap insurance is optional and they've never heard of this thing called a bank fee. I called Richard, and he told me I can get a refund back if i pay off the principal, but I have to finance for at least 4 months. He specifically said "December 15th". I told him to put it in writing, and I would like to see him in the office later that day. He said he would be there late that night so it wouldn't be a problem. When I showed up to the dealership, he wasn't there. And the letter he wrote said I had to finance the car for 7 months! They also make you sign a disclosure to finance for 7 months otherwise they will charge you $1,500. And just to add one more thing, when i spoke to Noel and Charlie they said the Finance manager would search multiple banks to get me the best finance deal. They checked 1 bank for financing (I get an email every time someone checks my credit history). I was also not presented the gap insurance as an "option". And the bank fee of course is their little way to make some more money off of you. At the end of all of this, it was a terrible experience. So I encourage future customers to do their due diligence. Yes I understand dealerships will do what they can to make money but lying to customers and not presenting the facts is out of line. More

The consummate professional I recently was in the market for a new vehicle. Having previously owned a Honda, purchased at another dealership, I settled on a new 2018 Honda CRV. I I recently was in the market for a new vehicle. Having previously owned a Honda, purchased at another dealership, I settled on a new 2018 Honda CRV. I opted to use a “no-haggle”method via Edmunds and USAA. I received responses from 3 Honda dealers on Long Island. The prices were all extremely close to one another, as the CRV is a high demand vehicle. After reading reviews online, I chose North Shore Honda. From the minute I walked into the dealership, I was treated professionally and respectfully. I was met by Jack Walsh, who handled the sale on behalf of North Shore. Very professional and easy to speak with, Jack took me through the process painlessly and effortlessly. There was no hard sell, no pressure and no attempts at upselling me things I didn’t want or need. We did go through the options available, but again, no hard sell and I purchased the auto I wanted. Also extremely helpful was Eddie Haas, who handed the financing aspect and all other arrangements necessary to complete the same. Eddie was very helpful in insuring I got the best loan terms available and helped arrange said loan through my own credit union. The process was made very simple. Overall, a fantastic experience with North Shore Honda. More

Best Honda Dealership on LI Have been customer of NS Honda for 10 years, after awful experiences elsewhere on LI. Would use no other dealership. For recent purchase, was happy to Have been customer of NS Honda for 10 years, after awful experiences elsewhere on LI. Would use no other dealership. For recent purchase, was happy to find NS participates in my insurer buying program. From 1st internet contact, to phone contact, to sales interaction, to delivery orientation, personnel were pros, helpful, sensitive to personal needs, and made my life easy. More

Excellent Service.. Daryl Beattie Daryl has been servicing my leases for 10 years now. Daryl has helped my family and me with our needs going above and beyond our expectations! Daryl i Daryl has been servicing my leases for 10 years now. Daryl has helped my family and me with our needs going above and beyond our expectations! Daryl is honest and sincere, and I recommend anyone looking for A plus service to ask for Daryl! I don’t make this recommendation lightly. I’ve leased from other dealerships and nothing compares to the service provided by Daryl and North Shore Honda. More

Good Buying Experience What made my buying experience good were the facts they worked efficiently and effectively. Alexis is an amazing and helpful salesperson with good com What made my buying experience good were the facts they worked efficiently and effectively. Alexis is an amazing and helpful salesperson with good communication. Before I test drove the car, she introduced all the new functionalities. I am glad to recommend North Shore Honda, Alexis and Jay. More

Stuart Morrison is TOPS Purchased a 2018 Accord from Stuart Morrison at North Shore Honda and I can honestly say that I won't ever go to another dealership. Stuart was straig Purchased a 2018 Accord from Stuart Morrison at North Shore Honda and I can honestly say that I won't ever go to another dealership. Stuart was straight forward from day one! The folks at this dealership were not pushy and manipulative like many other dealers out there, they took their time to lay everything out and get me the best deal possible. I am so grateful for Stuart and the entire team at North Shore Honda! I will recommend them to anyone! More

Excellent The person that helped me Mr. Andrew Perry was very helpful, professional and knowledgeable on his product. Mr Perry’s patience and helpfulness made m The person that helped me Mr. Andrew Perry was very helpful, professional and knowledgeable on his product. Mr Perry’s patience and helpfulness made my experience one of the best, that I have had in acquiring a car. Mr. Perry Thank you More