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Northside Lexus

Spring , TX

4.9
6,915 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,915 reviews

June 25, 2023

Nathan was polite and very professional. He made the process very easy. I love Northside Lexus. More

by SHEILA.TAYLOR
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Northside Lexus responded

Sheila, thank you for the review! We appreciate the kind feedback about Nathan and hope to see you again at Northside Lexus. Safe travels!

June 25, 2023

We are always hesitant about going to an auto dealership. What’s it going to be like; hard sell, pushy, uninformed salesperson, rip-off finance person? Well, none of that exists at Northside Lexus 😊 Jared P More

by HarryC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Northside Lexus responded

Harry, we really appreciate you taking the time to leave us such a fantastic review! We're so excited that Jared and Marcus were able to provide you with an awesome experience at Northside Lexus. Enjoy your new Lexus RX 350h, and we hope to see you back again down the road!

June 25, 2023

The epitome of professionalism. I dealt with Javier Calderon, Jason Yeomans and Mason Wroten. The car is running great! More

by talltexasaggie03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Yeomans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Northside Lexus responded

Thank you for the review! We appreciate the kind feedback about Jason, Javier, and Mason and hope to see you again at Northside Lexus. Safe travels!

June 23, 2023

We had an excellent experience with the purchase of our RX 350 Hybrid. We highly recommend both Mike Driskill and Northside Lexus. More

by STACEYC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Northside Lexus responded

Thank you for the great review! We're delighted to hear that Mike and our team at Northside Lexus provided you with an excellent experience during your RX 350 Hybrid purchase. We appreciate your recommendation and look forward to serving you again in the future. Have a fantastic day!

June 23, 2023

Need to offer better new car buyer gifts. I don’t like the fact that I have to write a certain number of characters More

by WPARKER2903
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Northside Lexus responded

Thank you for your feedback and for choosing Northside Lexus. We appreciate your input regarding our new car buyer gifts. If there are any additional details you would like us to know, please reach out. Take care!

June 21, 2023

It was all about Jared States who we had met one day while cruising the sales lot. We became friends. Nearly a year later when we decided to buy we had to start with Jared. Easiest car purchase we have More

by RGGETER
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Breaux excellent assistance in delivery.
Jun 22, 2023 -

Northside Lexus responded

Thank you for the review! We're glad to hear that Jared provided excellent service during your car purchase. With regard to the rest of your feedback, we apologize for the issues you encountered during your finance experience. We will be sure to look into this situation to see what more we can do to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Doug Gilmer - Finance Manager - 281-569-3477

Jun 23, 2023 -

RGGETER responded

Thanks Doug for the attentive response. Regarding Caleb, I wont give you details of the negative transactional experience in the finance department but it could have easily been a deal breaker on the sale of a vehicle. Caleb doesn't recognize his customer, as we are in our mid 70s and not accustom to flashy computer screens built in the desk and certainly weren't able to follow Caleb's lightning speed. I detected his agitation. He was dismissive and not forthright; and my wife says "he was down right rude". When we decided against buying the warranty he was obviously pissed and showed it. Its a good thing that the car sales staff have a better understanding to the value of a customer.

June 21, 2023

All of my questions were answered. Jared was a fantastic salesman. The finance guy seemed annoyed. Overall good experience. More

by Lram13
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Jared and the Northside Lexus team. Drive safely, and we hope to see you back!

June 20, 2023

We were greeted by very friendly staff, lots of smiles. John was very helpful and kind! Made the whole experience a delight and a breeze. Felt right at home. More

by daisy diaz
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Northside Lexus responded

Daisy, thank you for the review! We are so glad to hear that John delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Northside Lexus!

June 20, 2023

We had the best experience with Doug Tosh. He made the entire process stress free. I will definitely be back for another purchase. Northside Lexus Rocks! More

by asuckarie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Northside Lexus responded

Thank you for your five stars! We're so glad to hear that Doug made your car-buying experience stress-free. It would be our pleasure to work with you again in the future. Have a great day and enjoy the ride! - The Northside Lexus Team

June 20, 2023

Mark was so great and made the process easy for us! ! He was very helpful and we would highly recommend friends to him!! More

by amygarzarn
Recommend Dealer
Yes
Employees Worked With
Mark Green- he was great!! He made it super easy for us!!
Jun 21, 2023 -

Northside Lexus responded

Thank you, Amy! We're glad to hear that Mark provided you with excellent service and made your experience at Northside Lexus easy. We appreciate the recommendation. Have a great day! - The Northside Lexus Team

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