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Northside Lexus

Spring , TX

4.9
6,974 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,974 reviews

March 22, 2022

Excellent, clean and professional environment. Things are done in a polished and courteous way, the decor, the friendly and helpful staff. Wonderful buying experience. More

by Tjgolden13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Mar 22, 2022 -

Northside Lexus responded

We're so pleased to hear you had a wonderful experience with us! Our staff is very dedicated to sending our guests home in vehicles that are right for them so we hope you enjoy the new ride. Take care! - Northside Lexus

March 21, 2022

Wonderful people who really care about their customers. They are willing to go an extra mile to see that you get the best deal possible for you. Our salesman listen to ever word when we told him what we More

by Sueweidner60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Northside Lexus responded

Thank you for the great review, Sue! We are so glad to hear that you had such a successful purchase experience working with the Northside Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

March 20, 2022

Was really a wonderful experience-would recommend them to friends and family-Ashley was great and love my car!! More

by fyork74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Northside Lexus responded

We deeply appreciate your fantastic review! Thank you for highlighting Ashley's excellent service to our team here at Northside Lexus!

March 19, 2022

Excellent customer service with the entire experience. From the time you walk on the lot, you are greeted and we’ll take care of the entire time. More

by Sonya F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Washington
Mar 20, 2022 -

Northside Lexus responded

Sonya, we're so grateful for your business at Northside Lexus, and we're glad to hear that shows through our attentive care! We couldn't be happier that your search led you to Northside Lexus, and we hope your new vehicle brings you many miles of joy!

March 19, 2022

A very good dealership. The environment and dealer services are also both great to help. More

by Gene Liu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Mar 21, 2022 -

Northside Lexus responded

Thank you for the great review, Gene! We are thrilled to hear that you had such a successful experience working with the Northside Lexus team. Drive safely, and we hope to see you back next time!

March 19, 2022

Great dealership with very professional sales people. Salesman Needham Shotwell and Jared States give excellent customer service and are very friendly and answer all your questions. Management was very h More

by Brent Robinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Karmout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Mar 20, 2022 -

Northside Lexus responded

Brent, thank you tremendously for your outstanding review! Needham, Jared, and Tim will be elated to see how much their professionalism and responsive care meant to you. We sincerely enjoyed making your purchase experience so simple at Northside Lexus, and we hope you're loving every mile in your new vehicle!

Mar 20, 2022 -

Brent Robinson responded

I would also like to add the finance manager, James Vu, was very professional and honest with all the paper work and details on the purchase of the vehicle. He was extremely friendly and a pleasure to work with!

March 19, 2022

I had a great experience . The salesman Mason was excellent and he provided great service More

by Snelson8466
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
Mar 21, 2022 -

Northside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Mason and the Northside Lexus team. Drive safely in your new vehicle, and we hope to see you back!

March 19, 2022

Cars were very clean, staff was very nice, over all a very easy experience while we were there. More

by Zach L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Mar 21, 2022 -

Northside Lexus responded

Thank you for the great review, Zach! We are happy to have you as a Northside Lexus customer and we hope to welcome you back again down the road. Safe travels ahead!

March 18, 2022

The day of the purchase the agent was very helpful and did not apply a lot of pressure. I probably could have gotten a better deal at CarMax or Carvana but wanted the certified Lexus program on the car More

by NikBar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Northside Lexus responded

Thank you for sharing some details from your purchase experience. We're happy to hear that our team's pressure-free service was what you were seeking. We're sorry to hear that your second visit wasn't quite as efficient and that you didn't receive the attentive care we aim to deliver. We will discuss this input and works towards bettering our customer care. If you need anything further we're always willing to assist at Northside Lexus, otherwise, congratulations on your new car!

March 17, 2022

I was not very happy about my final purchase. I asked about making my window tint complementary or offerring at least $500.00 more on my trade in which was in great condition and great mileage. More

by CHUCKANDANNETTE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jesse B, Hamilton Dawes
Apr 02, 2022 -

Northside Lexus responded

I am sorry to see this feedback, and I wish that you were more satisfied with your vehicle. I can assure you that we don't run our business to take advantage of our customers, and it's concerning to have left such an impression. I will pass this feedback along to the team, and if there's anything else we can do for you, please let us know. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

Apr 03, 2022 -

CHUCKANDANNETTE responded

Hello Mr. Christianson, thank you for your response. You ask if there is anything else that you can do for me to please let you know. Well yes, there is I would like to be reimbursed for the window tint job as complimentary for my purchase. Also, I do not receive canceled checks from my bank so I would like to have a receipt for my purchase.

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