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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
7,134 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 7,134 reviews

January 07, 2021

Very friendly ,curtious and professional sales adventure.Quick on time .What do this again. Enjoy talking with Mike. Look forward to having business with him again in the future. More

by VCLEBOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2021 -

Northside Lexus responded

Thank you for your business and kind feedback about Mike and the team! We are happy that our team could provide a friendly, prompt sales experience and we look forward to welcoming you back to Northside Lexus next time!

January 07, 2021

Collision repair cost was 21% above original estimate. Had it been correct the car would have been totaled. Within the first evening I discovered four things wrong with the work. Poor estimate, poor work, More

by RION.BRADDOCK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Dutkiewicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2021 -

Northside Lexus responded

We value your feedback. Without it we cannot get better. After reaching out to you , we are sorry that you are unable to provide us an opportunity to correct the repair concern and meet your expectations.

Jan 08, 2021 -

RION.BRADDOCK responded

As stated above and in phone conversation with Sean, all the problems I discovered with the repair work in the first evening (uneven alignment of hood and fender, wheel lock key missing, unable to change temperature and screen not responding and hood would not stay up) caused Northside Lexus Collision to lose all credibility. The car should not have been delivered in such poor quality. It made me question all the work under the hood and fenders that I could not see. I did not want my wife driving a car that was obviously not well repaired. Since this collision center chose to return a car to me in poor quality it is reasonable to conclude any additional work would be equally poor and untrustworthy. This job was a failure from estimate to delivery.

Jan 08, 2021 -

Northside Lexus responded

We take full responsibility for the missing wheel lock. Since you no longer own the vehicle, we won't have the opportunity to address the temperature/screen issue even though we did not perform any repairs with this component.. The issue of the poor fitment of the replaced body panels are due to the fact that the insurance carrier that paid for the repairs opted to utilize some non-Lexus factory parts. Prior to beginning repairs we notified you of this and gave you an option to cover the difference to use new Lexus factory parts, which you declined and agreed to the use of non-Lexus factory parts. As a certified collision center we can only guarantee proper fit and finish of a repair when genuine Lexus factory parts are used in a repair. We at Northside Lexus work hard daily to meet our guests expectations everyday and were sorry that in your case we didn't get the chance.

Jan 09, 2021 -

RION.BRADDOCK responded

It appears that my overall concern is being ignored. Let me give an example. Not many of us would get on an airplane that had obvious mechanical and electronic defects along with evidence of the mechanics violation of protocol and his negligence. Few of us would get back on that plane after the same people involved report that all is good. In other words, the plane is not trustworthy and the personnel involved have lost credibility. The same issues apply here. I will not put my wife on the road in a car that has obvious problems upon delivery nor do I trust the same people who declared all was good in the first place. Northside Collision has lost credibility and my phone conversation with Sean along with the written responses are poor excuses for poor quality work. Again, this job was a failure from estimate to delivery. This level of compounded incompetence may be expected from a different manufacturer but it is shameful coming from Lexus.

January 07, 2021

Herb, my salesman came out quickly to greet me. Although he was finishing up with a previous customer he took a few moments to welcome me to the dealership offered drinks, restroom etc. while he looked for More

by lindsayrene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vu, Herb Mills
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Jan 08, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We are so glad Herb took such good care of you here at Northside Lexus, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your Lexus IS 250!

January 07, 2021

The Finc people lied. On. Finc plans available Thru lexis Salesmngr no help. Complete e jack xxx Sales person rushed us thru the sale We need wi if Your staff don’t have a clue I’m never buyin More

by ACCOUNTING5
Recommend Dealer
No
Employees Worked With
Liar. I asked him any programs from lexus
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Feb 01, 2021 -

Northside Lexus responded

This is a concerning review to read, and it certainly doesn't sound like the transparent and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see what we can do to address your concerns and clear up the confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

January 06, 2021

Don was very friendly and helpful in helping us make a decision. He went out of his way to show me all the options. I would recommend Lexus to my friends and family. More

by SDROBINSON
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu, Jonathan West
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Jan 06, 2021 -

Northside Lexus responded

It means the world that you will recommend our team to family and friends! Thank you for choosing Northside Lexus and mentioning the help you received from Don. Safe travels!

January 06, 2021

It was a pleasure working with Erica Pollino. She is very professional, nice, polite, and helpful. Also, I really appreciated the fact that she is not pushy and aggressive as a salesman. I highly encourage t More

by IULIATOMESCU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2021 -

Northside Lexus responded

Hearing that you had such a successful experience working with Erica made our day! Thank you for your business and for taking the time to share. We are wishing you many safe and happy miles in your new vehicle and hope to see you back at Northside Lexus for your first oil change!

January 06, 2021

Overall a pleasant experience, staff courteous, efficient & timely!Would love to refer more people and looking forward to continuing the relationship for service/ needs etc. More

by Uma Kanojia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
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Jan 07, 2021 -

Northside Lexus responded

Uma, we are grateful for your wonderful feedback! It means the world that you will continue to choose Northside Lexus and recommend our team to friends and family. Thank you from our entire team!

January 06, 2021

Not impressed with salesperson. He was dishonest. Discouraged us to not buy our lease vehicle just to get us in another lease. Will definitely not use him and maybe your dealership in the future. More

by WOLFIERRK
Recommend Dealer
No
Employees Worked With
Bobby Bosley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2021 -

Northside Lexus responded

This is a concerning review to read. I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly to see if we can clear up any confusion regarding the leasing finances here. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

January 06, 2021

Quick and simple sales process. Salesman was kind and efficient with my time. Car wasn't detailed before we took it home, but not a big deal. Thanks More

by Jimmy101980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Kidd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2021 -

Northside Lexus responded

Jimmy - Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your visit. Congratulations on your new vehicle, and we hope to earn your business again at Northside Lexus!

January 06, 2021

This was the third time that we have bought a car from Don Holifield at Northside Lexus. He has always been honest, patient, and truly cares about getting us what we want. If you want to deal with a frien More

by ez_mart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Holifield
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Jan 07, 2021 -

Northside Lexus responded

Thank you for posting about your wonderful experience with Don at Northside Lexus! We are committed to finding the best option for guests and it is great to hear that always comes through to you. Safe travels!

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