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Northside Lexus

Spring , TX

4.9
6,921 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,921 reviews

December 12, 2018

My salesman was the reason I leased another car I was not going to get another car from Lexus! Couldn’t wait for my lease to end, didn’t like my car!! Trust me, I complain clear & often about my c More

by pmeuschel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert James
Jan 09, 2019 -

Northside Lexus responded

Thanks so much for letting us help you understand your car and helping you to get acquainted with your new NX! Robert and I are thrilled that you are enjoying it. Please let me know if you have any questions about your technology on board your NX. I'm always happy to help. Sincerely, Melissa O'Connell, Technology Center Manager 281-569-3394

December 12, 2018

FAST & AMAZING From the time I called Northside Lexus it was a great experience. Ashley is an amazing woman she is very attentive and took great care of me as well a More

by April
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton
Jan 07, 2019 -

Northside Lexus responded

Hello April! We are so pleased to hear you had such a phenomenal experience from start to finish with us here at Northside Lexus! We find Ashley to be an exceptional part of the team and we are so glad to see that she, as well as Hamilton, were given the opportunity to leave such a great impression on you! Thank you so much for taking the time to leave us such a fantastic review, we truly appreciate it!

December 12, 2018

Great experience! The staff at Northside Lexus was professional, accommodating, and very reasonable. I would definitely buy here again and would not hesitate to recom More

by JAMESHANSE00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Delgado
Jan 07, 2019 -

Northside Lexus responded

Hi James! We are thrilled to see that your experience here at Northside Lexus was a pleasant one! It is our goal to make sure the car buying process is as smooth and stress-free as possible, so we are glad to hear you were provided with just that. We appreciate you for taking the time to write such a fantastic review!

December 11, 2018

Easy way to purchase a car This is my 3 car from Northside. The experience was easy. Smooth and friendly. Ashley was my sales person. Spoke to her at 1pm. Was in my car 1hr late More

by YHOBSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Northside Lexus responded

Hi there! Firstly, we would love to thank you for being a loyal member of the Northside Lexus family! We are so pleased to hear that, once again, your experience here was a pleasant one. Ashley certainly is a phenomenal part of our team and we are glad to see that she has continuously provided you with the customer service we pride ourselves on! We look forward to seeing you again in the future and thank you for taking the time to leave such a great review!

December 11, 2018

great Wonderful friendly and helpful in the purchase process. This is our second lexus purchased with the help of Michael Van Cleave. He was very helpful More

by F.HANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Van Cleave
Jan 07, 2019 -

Northside Lexus responded

Hi there! Firstly we'd love to take this opportunity to thank you for choosing Northside Lexus again for your car buying needs! Michael certainly is a fantastic part of the team and we are so glad to hear he provided you with the exceptional customer service once again that we strive for! Thank you so much for taking the time to write such a great review, we absolutely appreciate it!

December 11, 2018

Donnie Holcomb was excellent. He educated and did excellent selling me my first lexus. I will recommend him and this dealership to friends and family. Thanks More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Northside Lexus responded

Hi Carol! Firstly, we'd like to welcome you not only to the Lexus family BUT the Northside Lexus family as well! Donnie certainly is a fabulous part of the team and we are so pleased to hear that he provided you with such a memorable experience here. We appreciate you for taking the time to write such a phenomenal review!

December 09, 2018

Painless From the moment we walked in the door till we signed on the dotted line everyone at the dealership was friendly, happy to help out and knew the inform More

by EB82BOYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins, Barry Bartel
Jan 07, 2019 -

Northside Lexus responded

Hello! We are absolutely delighted to hear that your experience here with us was extraordinary from start to finish! We are ecstatic to see that our team was able to provide such a memorable impression on you and we want to thank you for taking the time to write such a great review!

December 09, 2018

Excellent customer service We have been doing business with Northside Lexus for 7 years and It is always a pleasure doing business with Northside Lexus. Mike Driskell is great t More

by SMOSES8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava Pierce
Jan 07, 2019 -

Northside Lexus responded

Hello! Firstly, we'd love to thank you for being a long-time member of the Northside Lexus family! We truly find Mike to be an exceptional part of the team and we are so delighted to hear that him and the rest of our staff, once again, provided you with the phenomenal customer service we pride ourselves on! Thank you for taking the time to write such a fabulous review, we absolutely appreciate it!

December 08, 2018

Quick easy transaction . No pressure, just an easy negotiation. Northside basically used the trade in prices i gave them net of the tax saving and i went with it. Donnie More

by Cary9699
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Northside Lexus responded

Hello Cary! We are so pleased to see that your experience here at Northside Lexus was a pleasant one! It is our goal to make the car buying process as easy and stress-free as possible, so we are elated to hear that Donnie provided you with just that! He undoubtedly is a phenomenal part of our team and we are glad he provided you with the exquisite customer service we pride ourselves on. We appreciate you for taking the time to write such a great review!

December 08, 2018

Great service Hector was great! Great service and made sure I was happy with the car I wanted to purchase. I would definitely recommend this dealership over some ot More

by PENNINGTON.EMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Northside Lexus responded

Hello Emma! We are absolutely delighted to hear that Hector was given the opportunity to provide you with the exceptional customer service we certainly strive for! He certainly is a fantastic part of the team here and we are elated to see that your experience here was a pleasant one! Thank you so much for taking the time to write such a great review.

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