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Northside Lexus
Spring , TX
6,974 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel!
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,974 reviews
March 25, 2024
My sales consultant Nang was over the top wonderful! The process was so easy! It was a smooth transaction! The process was so easy! It was a smooth transaction! More
by rosinecarter
Verified CustomerEmployees Worked With
March 25, 2024
What can I say? They gave me the wrong car on a lease. Luckily they had another one just like it. The mistake would have not been so upsetting had we simply been ab They gave me the wrong car on a lease. Luckily they had another one just like it. The mistake would have not been so upsetting had we simply been able to switch cars. However, Marcus, the finance person, insisted he could fix the situation by including a statement to the contract and supporting documents stating the correct VIN number. I explained to him that I could see problems ahead at the DMV and at Lexus Finance. He continued to argue with me over several phones calls spanning 2 hours. I finally told him either I get the Lexus with the VIN matching my paperwork or we get all the funds back whereupon we would just walk away. Marcus agreed to the car switch at that point. We took the car with the wrong VIN back the next day and the switch went smoothly. I was not happy with Marcus continually putting me on the defensive over the whole situation as none of it was remotely my fault. Nathan, the salesman, offered me free Lexus cups for my “inconvenience” but I declined as the cups could in no way make up for the hours of stress dealing with this issue. I will get my service at Northside Lexus when convenient, but will not lease/buy another car from them as they do not provide an experience I have come to expect from Lexus. More
by JIMMYBISHOP53
March 24, 2024
Very easy to work with. Seamless transaction. Steve was very upbeat and positive throughout the whole experience. Seamless transaction. Steve was very upbeat and positive throughout the whole experience. More
by pcox61
Employees Worked With
March 24, 2024
The whole process was simple and smooth. I was well taken care of. One of the best car buying experiences I've had. I was well taken care of. One of the best car buying experiences I've had. More
by howelljm
March 24, 2024
Excellent service from Julio and Markus. Very knowledgeable and made us feel comfortable in our first Lexus purchase. Very knowledgeable and made us feel comfortable in our first Lexus purchase. More
by belyn1295
March 24, 2024
Mike was helpful, knowledgeable and makes our car buying experience enjoyable. He has been my salesperson for years. I will always ask for him. experience enjoyable. He has been my salesperson for years. I will always ask for him. More
by RPBECKYPAGE
Employees Worked With
March 23, 2024
The people here are genuinely nice and seem to really enjoy working at this dealership. Our salesperson and finance manager were so easy to work with and had us in our in an hour and a half. Very enjoyab enjoy working at this dealership. Our salesperson and finance manager were so easy to work with and had us in our in an hour and a half. Very enjoyable experience. More
by SIVIJ
March 23, 2024
So far I like the dealership. Have been there to bye a Lexas and 2 times for repair. Have been there to bye a Lexas and 2 times for repair. More
by mastercritter1
Employees Worked With
