Michael Townsend
Michael Townsend at Northside Lexus

Michael Townsend

Service Advisor

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

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4.9
20 Reviews

Dealership Experience

3 yrs, 11 mos

4.9

20 Reviews

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20 Reviews of Michael Townsend

October 28, 2026

Dealership Rating
Employee Rating

We are very happy and pleased with our new Lexus NX350H. ...we are getting excellant mileage and love the superior ride, handling, and quietness of the vehicle. I wish Lexus built trucks, I would buy one of More

by texasproudranch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2026

Northside Lexus responded

Congratulations on your new Lexus NX 350h! It’s great to hear you’re enjoying the superior ride and excellent mileage. Thank you for choosing Northside Lexus!

July 01, 2026

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My wife and I went to Northside Lexus to look at cars and see what was available. Our 2014 Lexus CT200h had over 202,000 miles on it and we were going to buy a new car in the near future. We liked the Lexu More

by david@whiteleydesign.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2026

Northside Lexus responded

David, congrats on your new Lexus NX! We're thrilled to hear your buying experience with Hunter was exceptional from start to finish. Thank you for choosing Northside Lexus; we look forward to working with you for years to come!

June 18, 2026

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Had to rely on GM to straighten the mess Javier created. Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decid More

by RD.SAMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 18, 2026

Northside Lexus responded

It's concerning to hear you're feeling this way, RD. We take these reviews seriously, and someone from our team will reach out to you. You can also contact Northside Lexus directly and ask for our GM. Thank you.

Jun 19, 2026

RD.SAMS responded

The GM was the one that straightened up Javier’s mess. We had to come by 4 times and ended up signing 3 contracts before our situation was corrected by the GM. Like I stated before, I absolutely love my suv, but if I decide to upgrade I will be going to another location.

June 05, 2026

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The best dealership and employees ever. Kind, considerate, helpful and knowledgeable employees. Highly recommend as I was completely satisfied. More

by bobbiesb
Recommend Dealer
Yes

Other Employees Tagged: Doug Tosh, Clayton Lewis

Jun 05, 2026

Northside Lexus responded

Thank you for choosing Northside Lexus and sharing your positive feedback about our team. It made our day, and we look forward to serving you again. Safe travels!

October 23, 2025

Dealership Rating
Employee Rating

Joshua Keough is the best salesman I have ever encountered. Give him a raise! Truly impressive! More

by mullen585
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2025

Northside Lexus responded

Mullen, your kind review warms our hearts! Thank you from Joshua and the Northside Lexus Team.

October 13, 2025

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Great service to a guy who just bought my day two weeks before Wish all well More

by Jim m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 14, 2025

Northside Lexus responded

Thank you for sharing your positive experience with Northside Lexus, Jim!

July 10, 2025

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Employee Rating

Since our first visit the dealership has provided exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We coul More

by TOM@HOEINC.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2025

Northside Lexus responded

Tom, it means a lot to hear that you are confident in our team. Thank you for choosing Northside Lexus and for sharing your feedback!

May 11, 2025

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Northside Lexus provides world class service unparalleled by any other dealership. While the quality of the vehicles are very good, I have many choices in the brand of vehicle I can purchase. The reason I More

by david.bat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Ansley, Caleb Vario, Doug Gilmer, Aniekan Edem , Frank Ramos, David Trice

May 12, 2025

Northside Lexus responded

Thank you for your loyalty and kind words about Northside Lexus, David! We're delighted to hear that our service department and professionalism keep bringing you back. We look forward to continuing to provide the exceptional experience you've come to expect from us!

April 01, 2025

Dealership Rating
Employee Rating

Hunter is extremely knowledgeable, very friendly, and very patient. He also has a great sense of humor and knows his Lexus products. More

by mary.f.cormier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter McRight

Apr 01, 2025

Northside Lexus responded

Mary, we're delighted to hear that Hunter provided such a knowledgeable and friendly experience at Northside Lexus. Thank you for sharing your positive feedback, and we hope you're enjoying your vehicle!

December 03, 2024

Dealership Rating
Employee Rating

We have been a customer since 2009 and have never been disappointed in the 8+ cars we’ve purchased over the years. We’ve even been working with the same salesman since 2009! More

by KAY.NELSON58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Bosley, Caleb Vario

Dec 03, 2024

Northside Lexus responded

Kay, thank you for your loyalty and trust in Northside Lexus over the years! We're delighted to hear about your positive experiences with our team. Looking forward to serving you again soon!

1

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